SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product descriptions as above. Super attentive information came to Brazil in less than 10 days.
The pen is legendary in all its meaning
Everything works. It looks very high quality.
The pen is legendary in all its meaning
Product descriptions as above. Super attentive information came to Brazil in less than 10 days.
I came literally for 2 days in a Postamat, very satisfied with this stylus!) charging is enough for a long time, most of all I liked that you can write with the entire the
It's okay. All the declared functions work well. The tablet reacts as an Apple Pencil. This is the tenth model. It is different from the ninth because it reacts to the slope., that is, when you tilt the handle when drawing it begins to draw thick lines. For 90 rubles, a separate bought a cover to cling to the iPad. in this case it sits more comfortable as you can easily get. And in the native case completely comes inside and hard to get.
Pencil came up perfectly to the iPad Air, writes finely, the screen does not respond to the hand when used, only to the pencil. In the case is placed perfectly, in the complete set there was a wire for charging and a second tip, the charge is enough for a long time, used all day and did not discharge, turn
I came literally for 2 days in a Postamat, very satisfied with this stylus!) charging is enough for a long time, most of all I liked that you can write with the entire the
Super! Fast delivery, received in Pyaterochka. Charges quickly, how much does the charge depend on use, I have enough days for 3-4 with my script. The tip does not scratch the glass, although when used it knocks. In the case there is a magnet, can cling to the tablet, I cling even to the case, keeps)) a very sensitive switch sensor, even through clothes. With Pensil from Apple I can not compare, I'm not ready to give such money, for my tasks and this pencil is enough, thank you!!!
Quality product delivery 3 days respected functional product on iPad Pro 12.9 2021
Came in two weeks. Works without Bluetooth, activated by pressing the cap. You can put your hand on the screen without a glove, change the width of the line depending on the tilt, but the force of the pressure does not recognize. Works well, without delays and through the protective glass. Attach to magnets. In general, I liked it very much, I use it for notes. Important! Already saved more than $1200 on Ali buying with cashback which I use for about a year. Really the most profitable and honest cash! Easy to save up to 6% on alimony, very easy to use, there are promotional codes, expansion for browsers and mobile app. Apart from Ali, there are still about 800 other stores from China and CIS countries. Who is interested, here is the link to register. Click on the link: bit * ly/backit1 (replace in the link sign * with the point). You can also register from the phone to the QR code in the last photo.
Wonderful the product works as the original on my IPad 2019 absolutely recommended the excellent store I will buy another replacement, immediately respond the pencil to use as good as the original