SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was fast. It was one of the fastest product delivery, so far from a store listed on AliExpress. The store has multiple great items for reasonable price. Thank you to store for wonderful shopping experience.
RECEIVED :: MARCH 01, 2023. , Thank you, since open the box and use it straight away,. Just love the colour. Thanks The delivery service is back to normal same as before Covid hit, I mean within a month you are more confident you will receive it,. Thank you the store….
I received this item last week , I haven’t checked to see if it works as it is a present. But i will send more info on how it performs once the person opens it . It came in a padded packet and the box was in perfect shape when it arrived.
Works great, I love it! It took about 3 weeks to send.
The product really good, high quality and it connects to the iPad really fast, you can draw without wearing hand gloves because when the iPad connected to the pen it disables the hand touch when you draw or write, 10/10.
Came in 2,5 weeks. Approached the iPad 10.9. The box is slightly dented, but everything inside is OK. Very satisfied!
I arrived very quickly from my country of origin to Miami and then to Paraguayan! Recommended
Too bad my iPad Pro model is not in this list. Can't use
In love And it arrived way earlier then the delivery date
Speedy shipping and delivery. Very light weight easy to use. No Bluetooth need just double tap eraser end. Bought a pen from Amazon but I prefer this one
As the description says, very nice and comfortable, very satisfied. I still don't try putting it on the ipad to see if it holds, I will put extra comment when I try it more.
Comfortable and good, I automatically connect to my iPad (pro 3 ° gen 11 inches), I used it all day but not yet down from half the battery. The sensor is accurate making it super comfortable when drawing and writing.
The order was delivered very quickly, the product is very good, the stylus works perfectly!!!
Nice. Price/quality is very good. My kid like it a lot!
The product is good, for the price is in great cost benefit, I hope it will last at least the whole year, it will be worth it.