SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great
It's the same as the second generation Apple pencil. There is no dissatisfaction in all operations. thank you very much.
Amazing, works perfectly. Easy to connect. The way that it works it’s almost like the original.
Perfect. He works really well. He's very accurate. Perfect
Good feeling when using it, super easy connectivity, 100 to the description, test the battery life for now is excellent recommended when 100
Loved the very good pencil pen and arrived before the deadline
The goods arrived on time Satisfied with the purchase, worth the money Magnetized with a tablet, charged (but does not show how much %), just changes the color of the cap, but it is understandable. It is nice to work with 2 spare tips. With some applications it works a little strange, but I don't understand, maybe that's how the original pencil works. In general, I am satisfied with the purchase and recommend the purchase. I did not communicate with the store, sent quickly
very good quality. I recommend this product and the store!
Doesn’t work exactly like the original but it’s a good option depending on your usage. Seems to work exactly like the Logitech Crayon. There’s no way to modify the tap action or turn it off, and it can unexpectedly bump you out of your application as it acts as a home button. No way to change to the eraser without choosing it from the menu. Doesn’t show charge level on screen or in the Bluetooth information. Doesn’t automatically open the Notes app when you tap the screen. Oddly it does have pressure sensitivity when the pen tool is used, but only tilt sensitivity when using the pencil tool. I think this is Apple’s software limitation, which explains why so few third party styli have full pressure sensitivity.
The pencil is excellent, convenient, performs its function with a bang.
The store sent fast. And the product really works. Excellent!
Very good 10
Delivered to Belarus in 15 days. Very fast. The case is made of quality plastic. Comfortable to hold in hand. The standard set includes three tips (one is put on a pencil, and two are in a box). Bought two more tips over the standard set.
Perfect pen! On the iPad Pro M2 works perfectly. Until that sensitivity of getting close and the icon moves.
good quality and cheaper than overpriced apple
Very cool there is no difference with Apple pen, supports wireless charging via iPad, comes with four heads and fast delivery 5 working days, I love it
To the left the original apple, to the right the one that is not, are almost the same, the original weighs A little more but writing is almost the same! Thank you
Incredible! Looks original. I arrive super fast
More than good Completely complies with what it says Fast shipping to Mexico
very good pen. does not skip and very light. have to press really hard to be responsive but may be because i have 2 screen protectors on top of each other. fast shipping to Canada. about 2 weeks-ish.
Nice pen for reasonable price. If I use pen in the tilt, don't get a thicker line.
The product is perfect, fast delivery ! Go for it !
Charging attached to the iPad. Sometimes the app ends because it reacts even if you don't touch the screen, but the article is well written and the delivery is fast. (Arriving a week earlier than scheduled) it is not intended for painting, so I am very satisfied that the price is so cheap. For reference, there is only a Chinese manual.
Nice as a spare pen. When I activate the instruction for the eraser, the volume key is activated. When I wear a tip, the active line does not draw, creating cut lines. Apple original pen is of course better, but if you like me sometimes give your tablet to children to paint, such a spare pen can be good. The same in size as the original product.
It fulfills its task