SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Has arrived super fast. The only thing that fails is that when I am for a while without using it, the iPad stops detecting the pencil and I have to charge it to detect it. Otherwise works wonders.
Great feather. There is 1 tip and adapter included. Great drawing pen. Plans to try the pen in 3D modeling.
Is spectacular
A revelation! I recommend
Arrived in 2 weeks, it is not original, but there is no difference at all was original, only by the tactile sensations in the hand and so draws in the same way as the original and the pressure and tilt force and the iPad sensor does not respond only to the pencil if it✏️ In hand, the seller's cool stuff and the pencil is recommended, but only iPad model check it supports pencil 1 or not.💯👍
Excellent! Very fast shipping, original in sealed box
The pen is exactly as described. It's not original (obviously) but it's better than I expected. An authentic copy, very well packaged. Does not work the accuracy of the pressure to make brush. But writes very well if your aim is only study. I loved😍😍
100% recommended, I am from Mexico and at first I had doubts, I hope this comment help someone who has doubts about buying it, it works very well👍🏻
Excellent is very beautiful and works very well
Excellent seller, the product meets everything indicated, shipped super fast. I recommend this seller.
The pencil is as indicated in the images, its synchronization is very simple, it only connects to the iPad directly through the Lightning. Arrived in the indicated time.
The pencil works very well with the iPad. Excellent and fast shipping. Recommended.
Does not work on iPad Air 2 :/, but the product seems to be original.
The pen has a leg delay to connect on the iPad when drawing
Miy buenooo!!! I loved it. Perfect for ipad 9th 10 ”.
Very good product, exceeded my expectations because it was a copy product of the original, the iPad 9 recognized very well.
Worked perfectly, like an original. I indicate to everyone
Apple pencil buy this real no regrets genuine and so same
It is very similar to the original, at first it was not configured but in the end if I only take on the ipad 8 not on the pro
Very good equal to the original😃Without problems connecting or anything, it is worth it and comes in its box with logos and everything identical to the org. A thousand thanks
Great product, for some reason I am having problem pairing it with my ipad pro, but I think it is a problem with my ipad not the pencil, since it works on my other ipad. Pencil quality is great, thank you so much for selling it 1/4th price of amazon 🫡
Never received. The courier delivered to another address and someone signed for me. Reported L happened, Aliexpress did not refund me.
Muy bien
Great product.
Thank you :) Product is very good