SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Box in the package, damage, but the backgrounds with some scratches, so 1 star has passed. Very lightweight, durable. I have not yet had time to apply it, I hope it will please for a long time. Delivered very quickly by courier.
Awesome Photobox. Made very well. Delivered in a few days, I didn't even expect. Light is not enough, but it is fixable. Definitely recommend.
Great box for photo, very satisfied. Bought for work, now the photo on the site is much better. Sometimes there is still not enough light, faded photos are obtained.
Very well packaged and very good paea work
Super fast shipping! I'm so glad! 3.11 ordered, and 9.11 was already at home) externally everything is good, the backlight works. We will try) later I will add a review
Everythink is excelent. :) thanks.
To say that I'm happy, it's not to say anything. I'm just delighted!!!!!! Thanks big!!! I, of course, do not pro in the photo, but for me it's definitely cool!!!!! Very comfortable cover, a box of soft plastic. Illumination, photophotons.
Delivery is very fast. Easy to Assemble. Compact in assembled form.
Working, without defects, the bag is a cover, the size is what you need. With delivery only the overlay was, overdue on time, the size of the large in the cabinet PvZ did not enter, began to roll around the city, through the SDEC delivery to the apartment
Super! We came in 4 days from China to Sochi... sdek delivery, excellent quality of service and goods
Insanely useful thing, for subject shots!! The purchase is absolutely satisfied, and the backlight for such a small box is quite enough. It's funny that the photophun turned out to be foamiran and quite high-quality by the way!) In general, everything is cool! Thank you very much! = ^__^ =
I took the biggest 40x40 cm. Excellent fit, the size is just right. Bought to take pictures of yarn and knitted products from fluff rabbit sever-puh. The light is good, it is convenient to take pictures. Immediately bought an additional set of photophones. Got there quickly.
Boxing is just fire. The backlight works. In short, the topic of norms.
Very cool. What I needed. The backgrounds only need to be patted, so that there would be no crease in the middle. Thank you!
Lightbox came as promised on schedule. Lightbox liked. I took my first masterpiece photos in it.
Good quality and arrived early. Recommend
Excellent softbox for home application: light, but durable plastic box; convenient assembly; sufficient illumination; 6 multi-colored backgrounds (1 m x 0,4 m); on the upper plane there is a hole for photographing or additional illumination; a bag-case for storage. There are small roughness: the front upper edge of the box is bent because of the glued backlight; not very convenient power connection (Micro USB), it is made in the form. The store processed and sent the goods in 1,5 days. Good buy.
Excellent PhotoBox, happy with everything. The light is as it should, the photos are cool.