SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely, It is suitable for 15'6 inches computer. I liked this product. Thanks to the store.
I have been using this stand for a year and a half for a MacBook. Just a great thing, after which the neck ceased to hurt at the standard position of the laptop and everyday multi-hour work on it. The stand is almost brilliant in its simple design and strength. The old stand for all the time of operation just peeled off one rubber band at the bottom, which was cured by its adhesive moment. In the rest-no complaints! Now I decided to buy two more such stands-one of them as a gift, the second-home, so as not to get every time from the backpack the one I carry with me.. In the kit there is a cover. I hope these stands will be as strong as the old one. Yeah, took a couple this time for a change. Let's see if the paint will scratch. New looks norms!
It came pretty fast. Well packed, with a nice cloth bag. I have a Huion Kambas Pro 16, which is about 3 times the width of the bracket, supports it perfectly, goes perfect. Very happy with the purchase. I think it's a product to recommend.
Very good stand, very cool and stable for the laptop. Bring your cover to keep it. Happy with the purchase
This is a very stable laptop standard. Am very happy with it. Also good to use to make a book to impose or my tablet when I use it to cook ben. Thanks to the thin rubbers slips the laptop not of the default off. Also sit there anti slip at the bottom to protect your desk. The length of the frame on which the laptop rest is about 20 cm. When all this also added a storage pouch got to the easy traveling to take. I have no communication had with the store, because this not was needed.
Great product, affordable price and fast delivery. I took for a tablet 11 ', but also a laptop 15' is confident. Like it.
I came to Krasnoyarsk very quickly (within a week about). Brought straight home by courier. The laptop is reliable, it does not slip-there are soft, anti-slip inserts.
Arrived in 6 days xAx❤️✨ Made a little cheap but looks solid, a little narrow (16cm) but the non-slip rubber work very well uwu
Quickly came, the quality is normal. For an adult suitable well, milking children is too small a corner of the stand.
Delivery to Kiev took 3 weeks. It came to ukrmail. The quality is excellent. For laptops up to 14 inches, the stand is ideal. For 15 + inch slightly small, but generally normal Experience of operation will show, but the purchase is satisfied
The goods are excellent! Laptop Lenovo Legion 5, (15.6 "), weighing 2.5 kg keeps wonderful. Very beautiful color. Quality is good, metal is metal. Seller recommend.
Great stand! Good, dense material, without scratches. Light and durable! Rubber inserts perfectly hold the tablet! The goods are happy!
Well, for my Asus 17 inches seems to have approached but at the lowest position that I need as it were. Air does not interfere with the arrival On the higher will smell a flimsy wire pick up in front of the Ski would be stronger to bend and OK
Good stand, metal, all as stated. I took it for the tablet, thanks to the rubber pads, the tablet lies confidently, you can safely use it. Tilt angles for working with the tablet standing on the table are excellent (for work and bought, actually, they knew what they took), but to watch movies even the maximum angle. The Assembly looks so-so, but when you use, no complaints. But there are questions to the package. The most common postal package, even without a navel, in it a cardboard box with a print, in it a fabric pouch-pouch, in the case stand. I think it's lucky that I came whole with such a package.
Everything is fine, functional, metal, durable, beautiful, I have a Beech 15 ", came in 5 days with delivery for ₽ 73.
Convenient and compact stand for laptop. 15 "MSI is steadily located without hints on the roll. The material of the stand is metal. Who writes that plastics just do not understand. Aluminum alloy, the parts are die cut. Delivery to Stavropol for a week in Pyaterochka!
Cool delivery, made of iron, the laptop keeps well, the laptop does not slip there are elastic bands against slip. I'm happy, very convenient, I came at all for a couple of days in St. Petersburg.
Just a super thing! Quality, comfortable, not expensive stand. Delivery in a week.