SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very useful to move tightly. It's a warning and it's a good product. It's actually okay to see, but it may be a little hard to open and write while moving frequently. The degree is product is OK
It is very well supported and durable. There are weapons, and the seams are tight, so it's easy to bend or fall under the weight. I don't think you should worry about the stuff on top of it falling.
Very sturdy, feels like good quality./Very solid, feels good quality.
It came well protected in a box and additional black plastic covers to protect the edges of the stand. It also comes with a nice grey bag for easy transportation. The stand isn't heavy at all and functions nicely, just as described. It holds my 13" laptop very well, and the colour matches nicely. The 360° rotation works good and smoothly. It's sturdy and looks neat.
I like this one. I think I chose very well. So I'll take a picture and put it up. The turning part is soft and the folding part is drenched. Even if you have that much power, you will support it. Of course, people can't go up.
Durable and good to use However, to carry...
looks good!
Second purchase price good
Very good!
Super fast delivery. Looks and works great
Unlike concerns, it's good.
It's really Joe Ai, really Joe Ai.
The joint part is very expensive. One laptop is a bag. It is recommended.
It's okay for laptop installation. It's high, so you can match the monitor.
The delivery is fast and the product has weight, but it is sturdy and can be adjusted from multiple angles, so it is easy to use
Excellent notebook or tablet stand, fixed very well with plenty of resistance, does not let it swing, as it has anti-slip (gray part), including it is also swivel. Worth the investment, as it will last a long time.
It's money. It's strong. As strong and solid, the weight is quite good. The laptop is for work, so I was worried about what if it didn't fit thickly. The height is also right.
Price 30,000 won The delivery was fast, but it was about 15 days from customs to customs and delivery? Good quality and weight portable, but I want to use it as a monitor stand when camping there's a sense of stability and good rotation. I was surprised to see the sale of 40,000 won and 50,000 won in Coupang.
It's already the new cradlet and I'm satisfied. I bought a laptop stand in the form, but at this price, the overall finish is good and the feeling of being operated in the area is particularly low. I like the circular axis swable point very much. Some changes in delivery responses to status and other consumers (not likely, but ㅋ;) if it is possible to ship the Coupang rocket, it will be eaten in the Korean market .. I'm grateful to the sky that the Ali products you 've ordered so far have arrived and worked without any problems.
Feels very sturdy and of high quality, it is a little tough to position but it shows it will hold its place and not drop the items on top. Definitely recommend!