SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sent and delivered quickly. Before Rostov a week from a Russian warehouse. Packed in ordinary film. Arrived whole. The banks themselves are not bad and compact. The release date is true quite old, July 2021. Almost 2 years have already been in the warehouse. I will hope that they will keep charge and charge normally. The seller thanks for the product.
Stylish small battery, very small. Included cable. Charged in three divisions out of four. There is no fast charging, but the price decides. But there is a fast delivery from the Russian warehouse. Cool gadget.
Two banks for 1000 rubles is a class! Brand proven, for the third year I have been using almost the same, for 2 full charges iPhone XR is enough! So what, that there is no digital scoreboard, but cheap!
Excellent small power bank, sent in 2 days.
Packed in a serious way. charged with 75%. USB mini lanyard included.
The order was shipped in a week, I don't know, maybe the sender was sick, maybe something else, but could write-dear friend wait, please can't send as soon as immediately. But no, until I wrote it myself, no goods, no money. Not beautiful. And for the product, yes normal, there are doubts about its capacity, but 1200R for 2 PCs, it's a sin to complain. On the picture for comparison my old iconBIT, the infection works more.
Until Krasnodar 3 days at the issue point. Good banks, I take the second time-I bought a pair for 960 p for the first time (one son was... lost), now I bought 2 PCs for the 1189, it turns out less than 600 rubles apiece. The size is excellent-comparable to the size of an ordinary (not pedicic) pack of cigarettes, the weight of 200g. The tester showed a capacity of about 8.9a-an excellent indicator of a decrease by 10% from the declared capacity. There is no fast charging, although one and 2 Lightning ports are shown-in fact, the current on both is the same, about 2a. For 600 R excellent banks, in terms of compactness and capacity, they more than justify their price. Everything is packed modestly, but securely, all in factory branded films and bags. I recommend it unambiguously. There is no smell.
Delivery in Moscow less than a week, in a checkpoint. This is the second order this month. The batteries are excellent, it is enough to recharge in the city for a day. Small and compact
Everything is perfect, Power Bank x2
Small, compact, just for the day in the backpack to wear, only a pity that there is no fast charging function. And so convenient. Delivery in Moscow three days
It's just a super convenient and easy device! Through Star! Good volume!
What I wanted in size, everything works well, and there time will show.
The parcel was received later than the specified period, since sdek lost it in his warehouse. How later it turned out and opened it there and stole one of the banks. The process of removal from the pedestal and unpacking shot on the video. Opened the dispute, the store promptly replied, sent him evidence and came to the decision that he would send me the goods that had not arrived, which he did. Points of issue and delivery of SDEC to choose do not advise, did two orders from the seller and with both were problems. The bank is compact, everything works. The only negative for me is that the cord is not type C, although someone else will need it more.
Excellent power bank. Good qulity. Small. It is convenient to take with you. Previously already bought in this store. Very happy. Everything is super!!!
He arrived in five days. Works. There are 2 outputs with different markings, thought that one on 2A, and the other on 1A, it turned out that the current is given exactly the same.
Great product and store. The goods arrived in time. Very pleased. I advise the producer. I write for those who do not care how and what will charge his phone. The speed of charging the phone, and not only the phone, depends on the charger and the USB wire. 100% tested USB charging on 220 volt ugreen for 3 ports and 3,1 output a here is http:// Ali. * pub/4r8l40 I myself use this charge for more than half a year. I bought it familiar. Believe me, the quality justifies the price. (in the address bar wipe * before. Pub/) or move on QR code
I bought my wife. This is already the 3rd bank in the family, quality at altitude. Charges perfectly. Bought for 530 rupees. Delivery 4 days. In general, I'm happy. Recommend
Cool, fast, high quality. Small size and powerful. I took it for my Samsung s20fe. Let's see what happens. Recommend!
Great powerbank. Especially two. Already there is 30000, from romoss-simply, excellent. I hope, and these are the same quality. Delivery fast, thank you store
Three with half a day, and in Moscow. A good bank, charges, as written.
The bank is compact and, most importantly, capacious. Enough for 2 times, at least for full charging iPhone XR. Thank you very much to the store!
Not the first time I buy in this store the purchase is satisfied with thank you to the store and the store of success to you in business and great sales!!!!!
All perfect, comes with a usb-c cable and supports ultra-fast charging on my s22 ultra. I can't wait to try it out, Greetings!
All right, courier to door in Bashkortostan for 4 days, the charger is working.
Instant delivery. The brand is super. Not the first time I buy. Works fine. Came charged. Thank you