SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The banks are great. But one did not work well-you had to press her hard with your finger so that she began to charge. Had to disassemble it and correct the internal components.
Delivery to Moscow a few days, fast. Everything works and charges. But something lower indicator does not shine. And so it seems pretty good
Chic power banks, the price tag is adequate and the delivery is fast. The package is reliable, nothing crumpled. For several years I have been using the same, but on the 30000, I decided to take a smaller one, for comparison by size-a photo. Recommend!
All the norms, satisfied. But delayed for a week
At first they brought faulty devices, I don't know why it happened, but they were not charged. In the end I wrote off the seller and sent me new ones and everything is fine, thank you! The declared volume is kept in full!
Delivery of 38 days, slightly larger than a pack of cigarettes, discharged to zero charged through the tester to the stop, 9200 Mach, the charge goes with a current of 0,5-0,8 amperes, it took about 14 hours to fully charge. I took for 887 p at the sale in April 2023G, everything suits me, I recommend the product and the seller.
Powerful and very small, just tiny, which you can easily put in your backpack and there will be extra electricity for your phone! Romoss is a reliable manufacturer of chargers. Verified. Works. Gives about 70000 mAh. This is not a bad indicator at all. You can charge at night and will be ready by morning. The main advantage is small size. And if someone needs a more powerful charger, romoss has any of them. Google this manufacturer and everything will be clear. Solid 5 stars! 🌟🌟🌟🌟🌟
Works, everything is good)
Delivered in six days, excellent! great, compact, lightweight! after the first charge from the network, the A52 is definitely worth 1.5 times its money. I recommend it!👍👍👍
Great power bank, as always with romoss. I have already ordered a lot of goods from this company, everything is always fine. I recommend the jar, the delivery is fast, the packaging is good.
I am already the second power bank-excellent quality and fast delivery. I advise everyone!
All super. Capacity corresponds to the declared. Delivery from the warehouse of the Russian company through the sack is just lightning fast.
Romoss as always at the height! Very high quality and not expensive accums. Delivery by Mo a couple of days.
Arrived quickly, packed well, as described. Got two great batteries for a great price!
2 PCs romoss sense mini 10000mAh power bank Received in good packaging safely! Accepted, checked the availability, connected-it works fine! The delivery service deserves a good rating, despite the fact that the work was carried out in the conditions of the celebration of "May 1". Put on recharge, 1 light-indicator point was missing. I will continue to believe...
Took a couple by 1100, great cans. Original. No fast charging, but it will save the battery itself. I have more than enough, for this price just a topper)
Came in less than a week, the charge was 60 percent. I can't say the functionality yet, I didn't use it, I charged it and I'm waiting when needed.
A good powerbank, the second too, but I shoot the star, due to the inability to charge the device from the entry of typ s. I mean, you can't charge your phone from this entrance, just charge the power bank itself. As well as due to the lack of fast charging, and due to the fact that both USB ports have the same, approximately, 2 amperes, but if they are used simultaneously 3. KST, the volume is not 10000 mAh, but about 7000, which is less than the declared 85% loss of volume
The quality is super and you can't imagine better packaging, three light bulbs from 4 indicator lights are on. I will supplement for work later.
Very well packed, I already had one of this brand lasted a long time, broke the several times that fell to the ground
This is not the first time I buy romoss and I use different ones myself, and I buy colleagues, friends. There are, of course, questions about the real capacity, but, basically, good power banks.
Order
Good banks, fully meet the stated characteristics
Super. I recommend it. Quality. Heavy.
Sent and delivered quickly. Before Rostov a week from a Russian warehouse. Packed in ordinary film. Arrived whole. The banks themselves are not bad and compact. The release date is true quite old, July 2021. Almost 2 years have already been in the warehouse. I will hope that they will keep charge and charge normally. The seller thanks for the product.