SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is super, I regret that I did not buy the projector a few years ago, it is a super option for games and movies, I will not lower the rating for delivery, it is not the store's fault that I have been waiting for the product in Voronezh for a month and a half :)
Ordered evercom yg625 waited a long time for shipment, extended, the store was sociable, offered another replacement model, but did not accept and decided to wait for this model and made the right decision. The quality of the picture is super, instead of the screen just wallpaper (the other side) attached to the wall and everything is clear, I took it with the prefix, by the way, I advise you to take it with it, gives a lot of opportunities, YouTube, Android system, also a bunch of programs, television (who are interested in it at all) I use a month, a pleasure in general Took a discount with a set-top box and phone connection for 14800
Came on time. The projector is really cool. The picture is clear, the sound is good. Very satisfied with the purchase. Home now its own cinema. The first picture photo in daylight. The house has large windows in the floor. The picture is very beautiful)
The projector arrived very quickly. The image quality is fantastic for the money it is the best option. I recommend the store to answer all questions quickly.
I really liked the immersion in the film before that I did not start a projector) but here it is compact)) the picture pleases) in general it is gorgeous in the dark) of the minuses, only a little noisy like my old Xbox360 but not critical Generally satisfied as a boa constrictor))
The store could not send the goods for a long time. But the goods arrived before the promised time via courier. The box is not wrinkled. The picture is good considering the price.
Just received. All seem to be in order. Fans are definitely a bit too loud for my liking. Even with the lights turned on picture is great!
Ordered a kit with a bracket, through Avito ordered a canvas and a 5-meter HDMI cable for displaying a picture, everything came out in 20 k and for this amount a whole home cinema. The first 4 days was just a wow effect, especially in large-scale scenes. Color rendition fire, setting fire. I recommend it. If you order with a bracket, think about how you will fasten it, fastened it with your self-tapping screws, since I have a wooden opening.
The projector is excellent for its price, after the order the store wrote that he could not send the goods from the warehouse of Russia on time, offered the projector Chu-a little newer model yg627 and gave an extended guarantee, I recommend the seller.
The projector is good, the delivery is very fast. I liked everything.
The parcel arrived from the Russian warehouse in 4 days cdek. The store is sociable, answers questions quickly. Projector is fully working, checked everything, USB, HDMI, AV, everything works. The picture is clear. Reads, MP3, JPG, WMF, MP4 Avi. The picture is clear even in daylight. Seller and product recommended.!!!
Arrived before the deadline. I really liked the product I recommend
For a long time they could not send the order-they offered a more expensive hq9a-in the end they agreed to it, sent it to Samara in 5 days without additional payment (it was around 3 tr). ProjectorEven though it's my first. Of course Full HD there is a stretch, but enough for me, the speaker is like on an inexpensive TV, the Bluetooth speaker is louder and juicier))), and it turned out to it!))). There is enough brightness to watch during the day with the curtains closed, the fan is almost inaudible, although they say it is noisy, maybe in a small room and makes noise, my room is large. There is a huge minus-there is no correction of the image on the vertical plane- You need to put the projector strictly perpendicular to the screen, otherwise everything is super. Bought for 12800 in 11.11
After watching the video and reading the reviews on the Internet, I decided to buy this projector, because everyone there advises. Bought and understood Miracles for that kind of money does not happen. cost 10800 rubles. Black Friday version with WI-FI. When I first turned on, I saw dots on a black background, apparently some kind of debris either on the matrix or on the optics, and this is on the new device. When connected via Wi-Fi using mirror cast, watch no video Comfortable. Artifacts constantly appear and the video itself slows down. color reproduction is also so-so, the colors are mixed up. Orange is not orange, but some kind of red-yellow. Red is generally a nightmare, bright red and scarlet at all there is no Burgundy pink and its shades instead. The green is really good. The settings of the projector itself do not change much, what to do is not clear. connected different sources effect one. Ass audio files from flash drives does not read. expected more, but no miracle Happened. Delivery 5 days
The best store I 've met! The situation was as follows: I ordered a projector from Russia, did not send an order for 3 days, I asked: Why and When? The seller replied that a defective batch had arrived and there was no way to send this model from the Russian government. Suggested: 1. Wait for shipping from China or 2. Choose a more powerful other model without extra charge. I chose another model. Delivered in a week, by courier, the projector is excellent, very satisfied
The projector corresponds to the description, came without defects, before the specified date. I ordered the version of 625A with TV box, I liked the projector, you can look very bright even in the daytime, Android TV works quickly.
The quality and saturation of the picture is simply amazing. certainly one of the best of my purchases on this site.
I came in less than a week. Good bright, easy to handle, the phone connects quickly. TV set-top box.
Cool projector, the store is also good, delivered even earlier for a day than promised. I put it in the office, I'm fine now
Quality for this money Fire, connected PS4 all the hood and also through TV set-top box everything suits the sound clean and loud ordered more TV box with the Internet