SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have already bought several cables and the quality is excellent, highly recommended
Transferred at least 10 devices for power or charging to micro USB and tip C plugs. do not need back and forth, the hole is blocked.
Product as per photo, very functional loads my IPhone correctly. I would say perfect
The wires are good, this is not the first time I take. Delivery early.
Shipping is fast and good. Charging is good and the connection is good and satisfied.
The order arrived 20 days before Samarkand. Everything works great. The quality is good.
Quality, fully corresponds to the declared characteristics. Magnetic lock powerful)))
Excellent cable I love all the packed very well packed and the phenomenal cable just missing a meter but nothing happens is very well I am satisfied I recommend the seller
The cable works fit the Huawei Nova Y90 phone. Ordered gray, but it looks more like black. The order arrived ahead of time, I recommend the seller. Ordered an additional button.
Fast delivery, the wire is good, the magnet is good enough.
I ordered it because I have already broken two... but the connectors in the phones are intact
Very good cable. This is not my first order. The magnetic system is as convenient as induction charging with the advantage of not having energy dissipations as for induction charging. Fast reception and excellent seller. Thank you;-)
I already have a few cables of these and they go very well. The problem is that, usb magnetic connections are lost and then it turns out that it is almost more expensive to buy the connection than to buy everything complete.
Good wire, fast charging, the magnet is quite powerful, holds the connector well. The phone also holds tight
Good product is as the seller describes it good product for charging and data for the car.
Ideal to no longer make your cables chouave by your gniards👍
Before Perm in 2 and a half months. Track was not tracked. The seller sent everything quickly. Everything came intact. The seller thanks for the promptness. This is not the first time the quality is excellent
The goods arrived damaged. Opened a dispute. The seller asked to close the dispute, promising to send again. Sent the goods and sent the track. Track was poorly tracked. But the second package arrived today. The second item received excellent quality. Seller and store recommendation.