SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Can't buy extra toothbrush hair? One-time use?
On the viglyad is expensive. With a practical story, it is not too much matched. Just a vibratsia and everything.
Good. It's not too noisy. Good speeds.
For tartar good but I would not buy for the brush because it does not vibrate and turn
Fast shipping and product in optimal condition... meets your goal. 100% recommended.
It is used to Bruse teeth rather than remove dental teeth
Very good product, how happy. Arrived early.
Zatím a bit of a despair. Musím se naučit používat. Nějaký účinek is má.
It will work normal. There is a concern that the prosthetics may be removed, so we plan to use it for the purpose of removing dental carpage about once a week.
All right.
Excellent dental cleaning item well built materials are of good quality I have been using it for more than 10 days and it works without problem the only highly recommended item and seller, delivery was very fast 7 days to Mexico
good
The product is good, although it will download me quickly. But it fulfills the objective.
Product as described. Strong vibration cleans plaque easily. Shipping was quick
It is excellent at cleaning teeth and makes you feel comfortable
I haven't tried it yet but it looks good. Arrived with all his accessories. The weight is light. It came with some load, I already saw that at least it turns on. It remains to be proven to see how it works. The shipment was fast
Came rumpled.
Class, two nozzles are simple and 4 pieces. I have a charging wire. Went to Kiev 16 days
Magnificent product, I recommend it
love it , haven't tried yet, but I will . many thanks 😊
Nice one aliexpress fast items got june 27 early June 24 👍
I have used the brush and the tartar remover a few times and have been very satisfied. I didn't expect the quality to be good at this low price, but I'm pleasantly surprised. I hope the device itself has a long life as well.
it only took one week to arrive. Working well, ven after first try of removing tatar the result are amazing. I am surprised how good this item is. thank you seller
Congratulations arrived very fast
Recommended! in two days I removed most lf my calculus. Please be patience and don't put some much pressure, It's unnecessary. and came very fast in 3 weeks!