SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came really fast and very nice highly recommended my wife really love this the photo of my daughter came really good thanks store will order again
The case is top, the printing is good, I also made a mistake when ordering, the store saw and changed the error in the order. The seller was nice, quickly replied. The case went exactly one month
Excellent quality both cases and photo. Came to Siberia in a month. Thanks store, will take more
Thank you very much store, the case is beautiful! The delivery is good, the delivery is fast, it is very beautiful and good quality. I'll order more. Spasiboo
Wonderful caseThe print quality is very good. Photo is dark-because my photo is initially dark. Very satisfied with the case. The delivery time was approximately one and a half months.
The order arrived earlier than planned. The quality of the case is good. AS expected. There is a double impression on the print quality. Some kind of faded picture in my opinion turned out. Just a few years ago I ordered the same seal on the case but from another store. It was somehow brighter there. A more glossy picture was. Although, in principle, I probably find fault) the case itself is very tight on the phone) but it fits tightly. Let's see how the printing will be in operation. In any case, thank you!
Case Super! Baby is very satisfied!!! We will order more. The store will tell you everything at once and tell you if something does not work out with uploading a photo
Many thanks to the store! The seller sent a sample and even adjusted the picture position on my request. The print is very high quality, the image is clear, the color reproduction is preserved. The case fits the phone perfectly, all the cutouts are in place and the buttons are pressed soft. The case reached me without delay and without damage. In general, I'm delighted. I think that soon I will order more from this seller and definitely recommend to others.
Didn't expect him to be so beautifulVery satisfied!!! I will order more
Great! Just as described. Communicated with the store, exellent service ⭐️⭐️⭐️⭐️⭐️
WOW!!! I did not expect this! Super! Good quality pictures. The case itself is not very thick, but not bad! Advise Write to the store and send a photo
I just received the iPhone case and it is beautiful, I loved it
I loveeeee it everything they say it was!! Going to get more very soon
He walked for so long that I managed to change my phone. And so the case is super. I think I will order exactly the same for a new one
IT CAME OUT AMAZING!!! It came earlier then expected too! This was the First Time I was getting something customized on AliExpress and I was kinda nervous but it came out Amazing! 10/10! 5 Stars! Highly Suggest!
❤️❤️ again perfect. Once rabbit. Now cottage. I give you 10stars *****, best quality, very, VERY fast delivery... Love it.
Quality is ok, size perfect for my new iphone 14 pro max, picture perfect
It’s really great quality! Shipping was fast and I’m just happy
Chohol Super! Duge schvidko was turned out, pribuv menche, nizh for three types. I'm Duzhe pre-war, I will be locked up;)
In Kiev came for two types I'll give you a description.