SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good drone to start I recommend everything arrived right well packed and fast
Very good the product excellent seller arrived before the deadline
Perfect, I am surprised to have come in the box, it is the first done done in the box, congratulations on the shipment it adds a lot of value, and it brings credibility!
Good, flew good, battery life around 5 to 7 minutes
Wonderful beautiful my son loved I liked it too much because it is resistant high and another the seller great thank you🙏
For those who want to learn and this and great
For this price (less than 70 PLN) is a super toy-drone. It has a lot of functions, including hand control, photos taken with gestures. Directing from the remote control and application. I wish we had ordered more batteries.
Arrived very fast in São Paulo ten days before the deadline. I just haven't done the tests yet.
Arrived with a perfect week recommend can buy super fast seller the app works takes photo📷Records videos with the 2 cameras is not 4K but works much better than I imagined the battery is over with 5 minutes and the control is beeps for you to return as soon as possible otherwise it turns off and it falls the same stone kkkķ but it does not break the protection of the Helice but if You are slight to pick up or put the button up it turns on again and decreases the drop mine turned off very high and fell on top of the clothesline but it is perfect for those who never moved the same I what fucks is the manual have to see figures and imagine
The drone does not turn on I thought it was because it was discharged but the battery does not charge either
For the value it's worth Very fast delivery very fast seller
very good for kids as a toy. camera is not too bad. battery last few hrs only. instructions in chinese only. but works well. we love it can connect to mobile easily thru app.
Very fast delivery, good quality and very cheap. I am very happy with the sellers👍
It is good the drone for the great price battery toy does not last much not at most 10 minutes or waste time in the camera app and TBM image is not that thing more guarantees the fun of the kids. Great for workout TBM
Fast and perfect shipping I recommend it when 100 everything works and in perfect condition 100% recommended