SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Optimal construction quality product. Approved!!!
Product as described store Fast in shipping I will definitely buy from him again
It is very good quality and good size, the shipment was somewhat slow but it was worth the wait
The product arrived a week before, the size is right and inside is very fluffy! I am satisfied: D
The case is really waterproof, the quality is good, I didn't talk to the store
Very fast better than PR2VU Corresponds in TOIUT POINT to the command
Orderd 11” fits perfect for my asus 11.3” the 2 pockets for power adapter and mouse could be a bit bigger but ok it fits snug. Very good material. Came in 2 weeks to Croati. Paid 10.77$ in 11motnh 2022.
It's a gram of LG, but I bought it 14 inches, and it's too tight. I think 15 inches is right.
Very fast delivery, conform to the description
Perfect. Just a little bigger than expected, but nothing embarrassing.
Beautiful folder, consistent with the ad, product quality is great
Enjoyed. Good quality and soft internal lining which prevents scratches. Individual compartments for mouse and power cable, found note 10. Polished. The balcony is the handle trasporte is back and not on top as a bag, but this positioning helps put in the backpack or tighter spaces not increase the volume in width. Recommend. About the shipping. Paid day 14/11, was sent on donates 17/11 and received 01/12 in Petropolis RJ.
All right, perfect in ThinkPad E14
Arrived fast and as described. Served in the notebook. Product quality and good finish. recommend
Perfect for the 13 inch CHUWI hero book pro
Satisfied with the build quality. Nice soft plush inside of it. Feels sturdier than a sleeve yet not as bulky as a backpack
Excellent!!! Super comfortable, high quality, soft inside the notebook, fit quietly even with feet case has the notebook handle to carry, space for mouse and! Recommend buying!!!
Good quality. MacBook fits perfectly. It is soft cotton inside. Well done. Quick delivery.
Wonderful case! I did a special experiment, I checked their description of the type of waterproof. Really, I'm on a cover not only from under the crane Lil, but even from the shower I mold, use it as an umbrella. Absolutely dry, the seams are also dry, inside a fairly high quality sewing, no threads and other jambs, soft backing. I took it for my netbook. Everything is super, I recommend! The only thing, in advance measure the size of your device, as my netbook is 10 inches, and the case is 11 inches.
Recommended, the very good price quality ratio.