SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Мишка класна, на сенсорі PMW 3389 буде краща ніж більшість бюджетних варіантів razer i logitech. Доставляли довго, 45 днів
A grade
The mouse is good, it slides well on the table, it works without delays, excellent software, there are no breaks, the stand is beautiful. i advise: D
Excellent mouse, the wire is super light like a mouse!!!
A great mouse, when you play, you forget that it's in your hands, the sensor did not break yet, I hope it will not, came quickly, faster than the specified time,, duck I'm very impressed, thank you to the store, the goods are worth their money definitely
отличная мышь, купил её после старенькой Bloody V5
все нравится кроме глайдеров.Они ужасны,хуже чем на блади, 58 граммов не чувствуются из-за плохих не скользящих ножек,когда по коврику вводишь мышь она граммов 200 весит,так что советую либо сразу докупать белые ножки или присмотреть другую модель
I bought a mouse for 1800 rubles with a bath. She arrived 2 weeks before perm, Courier of Russian mail. Took on the replacement Delux m625, the differences are colossal, the weight is almost 2 times smaller, the size is slightly less than 625 (the photo is noticeable, the first couple not that Oak as a cork in 625. As for the differences in sensors, I can not say anything, but the presence of a separation distance function pleases, although there are only 2 positions, the maximum and minemal height.. I would like to note the software and in this case 625 advantage, Soph is better and intuitive, more functions for illumination (although once you put and forget about it). Yes, and purely subjective looks better (although soft is the last case, when choosing devices). The grip is a little unusual, as I have a combined palm with a cocktail, but quickly get used to it. With all the above said, M800 is better than m625 and if you get the opportunity to take M800 instead of 625, take M800 without hesitation.
Mouse ultra light | mouse arrived in 1semena and half, for use with all heavy in mouse | RGB a note 8,75 | 8,50 what more disappointed me was that the mouse not have rubber program it and good but not is one of the best | botaoes very good especially the scroll, Scroll and very light to press perfect for me that game fortinite and edit in scroll | and last the cable, it is flexible I give a note 9,9 10 pro cable
Mouse chegou rápido e bem antes do prazo, sem taxa chegou em 10 dias aqui pra sp e veio sem nenhum dano, recomendo mto!