SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
13 Nov. - 22 Nov. ( 9 days ) fast delivery.___ The palm is 3 inches, so I bought this according to the description._ It was uncomfortable at first, but now I like it a lot._ The forward and backward buttons are also quiet clicks._ Thank you!!__________ palm 이 7.5cm라 구입함._ 처음엔 적응때문에 사용을 주저했지만, 지금은 매우 마음에 듬._ 마우스 페어링버튼 누를 필요없이 블루투스 잘 연결됨. 사용하는 블투 동글은 B사(4.0)_ 전원은 사실상 끈 적이 없는데, 사용에 문제없음. 블루투스 모드면 배터리 잔량이 나오기 때문에 숫자 떨어질 때 충전._ 사용중인 무소음마우스는 앞뒤로 버튼에 소음이 있는데, 이제품은 그 버튼도 조용함._ LED는 손가락에 가려지기 때문에 신경안씀. 그것때문에 구입한 것도 아니니까._ 개인적으로 구입한 가장 비싼 마우스인데, 잘 구입한 것 중 하나라고 생각함._ 남은 건 내구성이 좋기를 바랄 뿐.._
The product works and feels good quality, but for mo hand I need one more grandw
Arrived as the announcement. New and in original packaging. Super fast and well packed. Good quality product. Great store. Great seller. very good.
ilove it, well finished, fast shipping
Отличная мышка! именно эта. Парень когда-то заказывал другую этого же бренда, она была побольше. Но она не сравнится с этой. У этой мышки отличное качество и упаковка, прям очень качественная вещь. И по размеру оказалась оптимальной как для моей женской руки, так и для большой мужской. Она просто удобнее всего лежит в руке и расположение кнопок прям как надо. Максимально советую. Рука перестала болеть)
The mouse is cool. Everything works. The only thing is not clear what the mode of operation 2. thought the mode of work with the wire, but no.
It came on time, tactile is pleasant, the buttons are quiet, but not completely noisy. Mouse class, I liked it.
Exelent product. Good construction quality and really comfortable as described. He arrived in 20 days. No need to use batteries. And it can be used connected to Bluetooth address from the laptop if the user so wishes. Thank you very much!
It took 2 weeks to deliver. The first impression is good. Soft touch is good. Bluetooth recognition is good. I'll have to use the battery to find out.
Excellent product. Arrived a few days before the date. Recognition on Windows 10 Lenovo S145. Just have a detail: it is really mini. Get 'sobrar' in my hand small and thin. It is noteworthy that must use a mousepad to support the wrist.