SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is Plug and Play use in Genshin impact without problems
Came very well packaged without box mixed, comes with all accessories. Charging cable, two OTG being a micro USB and Type C, the adapter to fit the phone to control and the USB receiver. Came completely loaded. Still will try and come back to give feedback.
Arrived in 17 days, is very light and comfortable .. Simple connection, not felt delay controls.
Excellent Product, arrived early, despite the ill treatment of travel crushed the box, the product came well packed, working perfectly, connected to the PC very fast! Shop excellent and helpful!
My request arrived within 22 days. The store was extremely careful to send, packing well control inside the box, product with great operation, not noticed delay and had no problem to connect, is really plug and play. Highly recommend for those who need a control and not want pay very expensive original Xbox.
Very good product. Basically was plug and play some games do not believe that cuz they are old, but the control is perfect. Battery hard enough, I'll buy one that so expect to pay this another KKK PS: store very attentive. OBG PS2: came well packed
Controle muito bom,com um bom preço também e entrega bem rápida.
Excellent Product, great store and in 20 days in Brazil.
Arrived fast and well packed, without any problems, already called and tested all porpoises work perfectly just had a little delay in GTA5, and the Finish fully plastic seems more fragile doque I expected, will be evaluating it case has some problem I come back here and reavalio, there 9/10 cost Benefit
Fast shipping to Brazil so here q took a few days, product with buttons lb RB kinda fragile but works perfectly good quality on PC perfectly. Well packed