SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mouse very beautiful quality top price, very good grip (though big hands). I am very satisfied with the purchase, delivery was very fast.
For me so Mouse fire, quite convenient for my long palm, clicks clear, the wheel is quiet, light. After a heavy G700, of course I will get used to it. The docking station is generally a chic invention) who watched the reviews of the player or Voldemar, then I will say that everything is not as bad as they tell, it may be be be
Light, relatively long keeps the charge (then until I realized how many times it is necessary to charge), the response is invisible, no lags, but looks amazing! Delivery 3 days before Peter
Lovely mouse, working perfectly. Very light also
Beautiful, nice mouse. Wireless interfaces work. Autonomy will be checked in the process of operation. In general, all expectations met.
Thank you Amigos store excellent purchase. He arrived super fast and has a great touch sensitivity❤️❤️
Very good product, arrived early
The store is really helpful, the product is excellent, excellent materials, super satisfied with the purchase.
Charging Dock and RGB for support while Wired/2.4 dongle/two trihydric delay mode support looking for a mouse, Bonnie mouse only to buy aerospace industry. Mouse design white solid color was, did you better but misbecome or summer very satisfied. Noiseless is no four... noiseless this did better if the ten day ㅠ ㅠ Shipping is fully washable grew. Saturday in order to Tuesday in receipt of hte? Corsage jewelry necklaces with memory
Mouse very good sensor is very accurate and his battery lasts long already'm with it 15 days and only discharged 15%
Product as described, mouse very good for any footprint. Material very good, weight is reasonable. The design is wonderful! So far all OK.
A week using the mouse and the few tests, gave a very good result. For now only positive about the brand and the mouse! Recommend!
Amazing mouse, mouse perfect for FPS very light and accurate, the battery lasts too ..... Best Buy year
From the first sensations, the mouse is good, in our Magas analogs from 10 K, I'm happy
Quite not bad, good mouse.
Praise about this mouse. Construction excellent price, flawless finish. Box only product end you realize the level and quality of product. Came feets extra cable for charging is an imitation of paracord with ferrule gold-plated and the wireless receiver also gold plated ferrule. The sensor so far what did test is very accurate and not lose information path. The MOU If is lighter than G403 and Delux M800 and footprint in my opinion is superior to two also. Like both brand ever want a keyboard also. Super recommend!