SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery three and a half weeks in the Primorsky Territory, packed super high quality, store well done!
An exceptional product. It works very well application very good sound mediocre video very very good. Very configurable. Buy is a product 10
Excellent camera, excellent store and great app!) thanks and prosperity to the store!
Брал уже подобную камеру, меня все устраивает, настройка легкая, приложение понятное. На айфоне могу посмотреть запись камеры на флешку. Ночная съемка тоже в норме. Рекомендую!
OK , perfect seler , 7days (spain to slovakia GLS) . Camera in HD broadcast and night vision, has a consumption below 500mA. But the camera is very hot and I'm afraid it will burn ...
Very Good!!! Fast shipping!! *****
Товар получил Доставка быстрая в Одессу за две недели.камеры хорошие подключил быстро качество картинки отличное продавцу спасибо за быструю отправку всем рекомендую
Very good recommend buy again. All right with the product and the store that sells.
Delivery to Moscow for three weeks. Packed well, the boxes did not crumble. Excellent cameras in quality and appearance. The power wire is 2 meters long, small power supply, good image quality, very convenient application. Connected and adjusted very quickly. From the jambs: the mounting on the screws is not thought out, only installation on a horizontal surface or sticking on Velcro (comes complete), which is not always convenient. Quite palpable heated, degrees 50 on the surface of the case. At work and the quality of the image does not affect, but it does. The sound is not very good, the interlocutors are heard, but they go as if bullying. Thank you to the store, ordered with memory cards for 32 GB, but put on 64 GB! The cards work, reading records very fast with a good Wi-Fi signal. Took on sale at 1450 R. Complete with a memory card.
I like it very much, it covers a large part of the c Asa the vision is very good, it's very discreet and easy to install the only bad thing is that it doesn't have a microphone so you can talk about the phone to the camera but if you can clearly hear what they're saying I recommend, it takes a month to arrive