SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good cost cost
High quality cardio arm band. The device is rechargeable with a special magnetic cable. In addition, there is also a second replacement bracelet in the package
Includes two armbands size M.
Faster impossible, it works perfectly and it is super comfortable, it has reached me in 6 days. Apparently it has a very good quality and brings a replacement email, it is loaded with a usb base but it is not included
I want to go for a long time as it is indicated that there is no error compared to the watch.
Everything is fine! Couldn't believe it would arrive in 5 days but it came even faster. It works perfectly ! Great seller. AAA+++
All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~ All right ~
Very good connection to the Garmin forerunner 935, very comfortable safe band. Comes with a spare strap. Arrived earlier than planned in Medellín Colombia, 2 weeks to arrive.
Everything perfect .. As described .. I loved it
It works well and is writing well. There are two arm bands in m size. Please refer to those with thick arms ~
The usage is simple and the design is good. It is especially good because the delivery is too fast than I thought. We will actively recommend it to those who will use it for a cost-effective price, so please do not consider and place an order ~~ ~!!!
Light and functional arrived in a short time, a good price for the good quality it possesses, not yet proven
8 days to Germany. Everything is fine, quickly connected to both the software and the bicycle computer. The pulse reading is the same as the Amazfit BIP clock. I liked both the materials and the quality of workmanship👍🏻
Fast Delivery Thank you
I tried it and was satisfied, so I bought one more.
Slight slower than the chest heart-rate, but the figures come out similarly.
Heart rate is also good and good!!
Looks great. I have and use the COOSPO HW807 and I do great, I hope this one works the same or better. Thank you. Thank you.
It works Super! Comfortable much better than the chest belt!
Although the existing HW8 model is used well, I ordered it in advance when the price is good for spare. The first product used sometimes malfunction (just turned off) I hope that this product will work well without a break.