SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfectly shines well all works Super
I liked it very much arrived before the deadline my first purchase
Very fast delivery to Germany. The quality is good
The lamp and the tripod are good, ale gag for rosmir. In moomu vipadka, the lamp itself is not much large. And finish the delivery of the bull with a trival (two miles).
perfetto
Lamp disno double Garna. Everything came to the time. Everyone is pratsyu. Three times sovilennya.
Very good and super to illuminate!
Lovely
Fast tracking shipping. Excellent package. Everything came in tact, little confused to install but I managed. Great height and works well. I’m really happy with it. It doesn’t come with a power adapter though so make sure you have your own power block.
I recommend the store everything as in the description arrived quickly
It lights well, and has several positions of warm, cold and neutral lighting, and degrees of intensity. The only downside, is that the wire is a little short, to put it on a medium-height tripod.
Excellent product delivered quickly looking forward to seeing its use
Good light for that kind of money, very light, can be mounted on the movable rods-there will be no overweight, mount for 3 phones included, the remote control is the same
It Works Well. To see in time
Works, tall. Many modes with remote
Didn't come out the size I wanted it, but it's excellent, I love it
Very cool. Works from a power bank. It is convenient when there is no light. Strong. The holder is not flimsy. I recommend it.
very happy, fit right on my tripod at home. emits a good amount of light.
Delivery a little 3 weeks, works, everything is fine)
A monster product. Having received nabagato ran, nizh ochikvala. Buve Garno packing and in a good station. Shiro vybara.
All works. Thanks. Cool and Recommend.
Great lighting for filming and selfies
The description is correct, the product arrived quickly, tracking, there was no need to communicate with the store, thank you very much, I recommend the excellent product
The light is not bad for the price, came well packaged and in time for France delivery (ordered on January 10th and received on January 18th). There are 3 light mode as advertised and they are bright enough. I had a ring light of 30cm (see the images below) before ordering this 26cm one. I even had the tripod but my old lamp broke (which I bought in another store, not in this one) The one I got from this store looks sturdier and of better quality. So, if you are searching for inexpensive ring light to make content or just brighten up your photos, I can advise you this lamp !
The parcel arrived ahead of time, everything is unharmed, there is a brightness controller + and-everything works with the USB port.