SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool backpack. Very qualitatively sewn. She took the child to school, he really liked it. My husband also wanted this for his trips. We bought for 840 rubles, the price is just magical, for this quality!
Excellent fishing backpack for beech with a bunch of pockets. I like it very much, I hope it will last a long time.
Very good, lots of storage, light bag
It's gotten to Me before I expected it. Oh, great. The material is cowboy-like but it looks tough. I love pockets and different compartments. It is light and ergonomic.
Fabulous excellent quality very nice light blue color very fast delivery reliable store product that I recommend thank you!
Great bags! I bought less than a thousand in the store from 2500, to give the form of stuffed things, by September 1 will straighten out. The fabric is similar as mi backpacks...
Shipping and shipping fast. Packed in an additional package on the clasp. Quite voluminous-climb a minimum of 3 bottles of barinof syrup) handles withstand. Internal sections, additional pockets and partitions do not look super endurance-especially would not load them. The laptop is small to 15 fit. Croses can, too. To look good, as in the photo, a full download is needed. Without full loading a little wrong)
I ordered for 837r, my money is definitely worth it, at the first impression the quality is decent. In appearance, small, but the place is quite enough. In the future I will add a comment.
Backpack very beautiful colors, reflect the description, the trims look good, also the inner pockets are usable, recommended buy
Slightly smaller than I expected. It is well done, the zip of the main compartment tends to take in the edge. We're all fine.
bagpack is big; I removed the designer tag in front
Excellent backpack: easy, just weightless, roomy, stylish, comfortable-Super! Thanks to the store. Recommend!!!
Shipping fast. Given the price, this is a beautiful backpack. Excellent size, many pockets. In the outer pocket of the tablet 10 inches took with difficulty. The length of the tablet with a cover is 25 cm. The quality of the backpack is good, there are no complaints. Color and material are excellent. I am very pleased with the purchase.
Nice, solid and well-made backpack. Such hard buy marketach or other stores. Fast shipping and delivery. For this small free. Recommend salesman and goods.
Muiito good, like the quality
delivered relatively quickly to Australia, exactly what I was expecting. happy with price and purchase, would buy again from store.
Good product arrived early already tested very good recommend store
I come fast, and the quality looks very good. I am very happy with the purchase
Excellent, fast and punctual delivery following the COVID-19 guidelines
Fast Delivery (12 days) super, good quality bag