SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with the purchase. Work perfectly. Thank you store
The flashlight is cool, enough lights even for the room, beautiful! but for some reason the Android does not blink! the parcel was 1.5 months! for product 5!
Duge is cool. All Amenities
I came for the city at the fold of the complex swabs. Green Colore. It's got to be a paverbank. Diti in the grip. Recommend
Arrives 1 month in advance very satisfied with the follow
Good sound sensitivityThe lighting is good and the flashing of white light to the rhythm of the music is accurate. I recommend.
Just fine. It is adapted to the bit of music. Burns red, pink, blue and green
Funny toy for my brick ahahahah, it raises the mood with its ridiculous, the quality is 3/5
Super beautiful frankly nothing to say order on December 25 received on January 3
Children liked it, for its cost is excellent. Out of 3, one defective got, the store is then lost, in the end, through the dispute returned part of the amount.
Everything super works. I recommend to purchase. The parcel arrived quickly. Thank you
Arrived in a month approx well packed everything ok, when connecting it will turn on and change the lights, for the price it has good intensity, I recommend it, honest store, thank you very much n
All as described. Shines well, visible even in the day. Buying dawlen ..
The bomb, very bright, mini program blinks all colors and then separately. There was a fall from 1.5 meters everything works!;)
More than satisfied, the item complies with the offered, is of good quality and arrived before the stipulated time. I do not hesitate to recommend the store. The light lamp works perfectly and has good light power
I took it for the first time, the connector was broken. I took two more and all the whole, I will take 10 more pieces gradually, because the new year will come this year too, so it will come in handy more than once, even for birthdays and so on. It heats up a little, I changed the resistors inside to warm up less and shine, at the same time it will work longer.
Cool thing, I have a connector from below, in the photo its work is badly visible. Shines blue, red, green and mixes them with different modes.
It's taken 10 days to arrive, great. It gives a lot of light and, at the moment, it seems to work without any problems. It gives to "decorate" an entire normal room. It changes with music, varies the pattern at the rate of music. It's great for the price, for a fee, because you feel like seeing those colors, for kids. One I had eaten a long time ago I gave it to my little niece and she loved it.
Arrived in 14 days in Chile in perfect condition and it is the same as the product and it is great, I recommend it
Got for a month, one lamp does not burn, which is very bad. took a couple.