SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All pratsiu, router + ONU + pk400wat Z monitor 19 "run and oil
Inverter works fine. The goods came before the declared deadline. Everything is packed neatly and qualitatively. The inverter was in pupyrka. Recommend
The element base is as bad as possible, it does its work, there is no protection for 220, there is a return-burned.
All of it. Ale make on respect-sine modifications. More detailed about the correct and modifications of sinus in interneti. I'm selling for shvidka reviews.
All good to my uncle, shvidko. Sine is not purgatory
The complete cable of rosemahovania on Malu tuzhniyat, at a picnic area of 1,4 kW for hvilina is covered with up to 50 minutes. At the bottom of the boiler is the almonds-pratsiuya, but the Z 'vizall Ghul-vid circulation pump. Vikoriastav stariy fittr vid radjansky TV-sinusoid virivnyasya and noise of the windows of the pump. That's how you can bet pratzyuwati.
Danim is an Inverness. To Ukraine delivery for 3 types. InChI wrote, with no start of all gas boiler-in me all pratsiuye, trochi vojnishe pratsiugny pump. When you enter the maximum hair dryer for 1.2 kW-start of the rope of the wild buv, zavantazhennaya on 100%, ale pratzyuva. Recommend.
All the yak in the description of the goods. Priishov schvidko. Everything is fine. It's a bit of a rough droth.
Class inverntor. Podivaya front-facing reviews and lock-up one-time 2 pcs. 2000W. Delivery to Kieva for 20 days. 1.11 zamovev, 21.11 pribuv before the reviews of ukrpotti. Vdyachniy, the store's shchowzko reviews the goods. Well, I have a bottle of water in my house. For a normal robot refrigerator and freezer, the chamber is a non-standard battery charge. Informa on the display to the invertor about the charge of the battery and the pressure of the spirit of Informa, it looks priemno. I recommend the product
400W max. Sinusoid's modified. The task performs. The store is very good, goes to contact, sent quickly. Glory to Ukraine! Death of rosikiy imperya!
It works perfectly, tested 1000w dryer, the only defect is the tweezers, which do not support so much amperage and are overheated (beware of that) otherwise, you put on good cable and good tweezers and no problem. Received in two days.
It took 11 days to receive it. I didn't try it so about the quality I can't give my opinion, I kept it for future project where I'm going to fix solar panel to charger regulator to car battery to this inverter and get outlet of 220 volts. The store is respectful and responsible. Thank you to the seller.
The parcel was delivered within 21 days, packed well all in working condition.
Until I checked well, the delivery is very faster, as I check the feedback
Very good article, powerful compact I used a drill no worries. With a motorcycle battery 10amperes.
Rated capacity 950 .. 900 watts what else can be expected for this money, everything is fine.
Fast delivery. Exact Material as requested and of quality. It works perfectly. Everything OK. Satisfied. I recommend store.
Delivered quickly, works flawlessly.
Perfect.
Makes a very good impression you can only recommend