SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product has very good appearance and quality. Mine didn't work with 220v gadgets. Return in process.
Excellent product and meets the specified, arrived before the date indicated by the seller
Not yet test, but article as described. Fast Delivery Thank you
I work very well, the same as the reference photos and I buy it by using the laptop and it works perfectly. I arrived earlier than expected. I had an arrival date on 11/08 and I arrived on 08/23/02
great product
I recommend the seller very fast delivery, good put in the cigarette lighter of the car, this one worked, more on the turn on the PC, I believe that only turn on the phones notebook small thing. Computer did not turn on the monitor worked normal
Good order highly recommended
Excellent converter for the super value pays to invest, until today it was the only QC (quick charger) of car charger that worked on my cell phone, that hole in the photo of the ad that is with blue LED. To put another car charger there, I also tested it for 8 hours and did not heat up like other chargers, I recommend guys, buy without fear and it is very worthwhile for the value!
Very good, works well
Works well! Fast shipping! Equal ad photos!
recieved damaged product
I haven't tried it yet but it seems good quality.
Article
Very good product, quality. Works perfectly.
Well packed and delivery ahead of schedule. I still haven't been able to test.
The order arrived in 8 days. Packed very well. Description corresponds. I recommend the seller. I Recommend The seller. Thank you very much. Good sales!
All well excellent product 100 recommended
The inverter is too top now I use notebook and even an Alexa
Excellent, easy to use, size suitable for vehicle!
Not suitable for 220v מפיל power, suitable for small things all the rest not working, כשרציתי insert machine wash, and it's broken and אכותי.
Product has arrived quickly and in good condition, function as and as described.
show!
Very satisfied arrived well before the deadline, now just test
this works perfectly. I can finally charge my samsung s22 ultra at super fast charge speeds with the 45 watt AC wall charger and run my Garmin GPS at the same time with no problems.
very good and fast