SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good!
nice, clear picture, smooth recording and soundDelivery was slow, but that's not the store's fault
The camera itself works luxury. But with the disadvantage that the micro SD card it included did not work and buy it separately. Seller did not respond to my request for replacement of micro sd card or open dispute or ignore you
Perfect. Dash Cam OK. Great purchase and very good store.
Plugged in via USB and the app installed on my android head unit. Total setup time was no more than 5 mins. Great product for the price. Shipping was out the door quickly and received within the 12 day window. It pays to have a dash cam these days and this has been a perfect solution for my needs so far.
Works well, the resolution is good easy to install ..... It remains to be seen how long it lasts
Super works great, as in the description.
The only thing that does not recognize the 64 GB micro SD arrived without problem
polecam!
Good image quality. Very imprecise measurements, but for the price paid... You can't ask for more. I'm pretty happy overall.
The video recorder is great, the image quality is excellent, bought on sale without memory card, find 64G memory card when packing, store gift, thank you. After connecting, I updated the firmware version of the DVR and the declared functions of ADAS appeared in the settings. I will check and add how ADAS will work. Good DVR, the quality is excellent, I advise you to buy. 1,2 recording cycle, 3 minutes. Recording immediately when connected.
Ok
It meets its function, easy to install.
As described
Need to prove
all good
Works and does its function
very good
Zatím nevyzkoušené, SNAD jejade like Má.
Very fast delivery. I couldn't test it because the screen I ordered before the camera has not arrived
Works surprisingly well. Set up on a 2din Android screen. On the other hand the Ada is not great but hey that's not why I bought it. Supplied in addition with a sd card of 64 gig. Top
Everything is OK
ok
Really great