SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived well packed good quality just had a problem that I before arriving I confirmed that I had arrived more everything well now that it arrived
Thank you very much fast delivery nice package you did not use it yet came solid
everything arrived as agreed, I recommend cooperation. excellent rating
18 Dib, Shvidko Duzhe. For a long time, the exercise itself is three times. I will show the battery charging step skillfully, it is not adequate to match the charging step, it is practical to show the 80% and show it before the emergency charge. Charge, its own function.
Good recommend the seller. so the box is a little crumpled. But the product is fine.
Product according to my order, tested works as indicated, English notice, convenient solid access, remains to discover the duration of the product, for moment tested on a battery being repair to see?. Otherwise charging function works well👍
Very good charger
Apparently seems to be Mt good I'm testing arrived on the right date in Rio clear SP
Thank you, I got my order, but I haven't tried it yet, I hope it will be useful to my business.
The order arrived quickly and came with the seller's indications. It is in good condition only need to rehearse it
Super fast delivery to Brazil, everything working well, thank you dear seller.
Thank you so much! I received the order. Satisfied with the order. Works perfectly. Recommend the order and seller
Works, charges. How much will work is not clear. You can hear the work of the fan quite strongly, how many such charges have been met by this first noise. I don't want to leave such a hum for the night. The mode button only switches the car/motorcycle/cargo view. It seems to me, apart from changing the luminous LED, nothing else changes)) but for such a price I did not expect anything else
Incredibly fast shipping ✔️ Charger is working and of good quality ✔️
OK good. The parcel arrived in Ukraine, the product is the same. Everything works.