SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is working normally Arrived pretty quick. I need to do more tests Until then it seems to be very good. Arrived well packed.
Very accurate very fast shipping I hope to test you
I am very happy to receive my package very quickly, the charger is in perfect condition, I have not tried it yet I hope it will work well, thank you very much good luck and good continuation.
Some of the best purchases I made on AliExpress, revived a battery that was no more than 10,85V and with this device was around 12.9 v.
Came in 2 weeks, for the price even the box eats. Included, I'm Satisfied
Arrived fast and the charger is exactly as described in the ad, now we just need to test.
I haven't tried it yet. I hope to do it during the warranty time.
Extra-fast shipping to Kyiv only in 10 days! Ordered 3 devices, each turns on, showing charge current and outside temperature. Need to say, that t° shown by each advice was different (±2°). Hope it charges fine (pity, but all batteries of mine were charged a week ago). Later I'll add my opinion
The order was delivered in 10 days to Ukraine mist Express. Meets the description, and then we'll see in the work.
Fast Delivery👌The product is good. When plugged into the network shows voltage and T °. I charged the car battery and wrote full, now it charges the battery from the alarm in pulse repair mode. The size is small, comfortable. The weight is very light. When charging, the fan turns on. Quality crocodiles. As always saved on wires😅Very short
I will deliver it, it will be twenty maboute. Putting the sharks of 9 amperes of 12 volts of the number of charges on the charge, showing the 80% on the scoreboard and becoming a charge of the 1.9 ampere strum. Overplaying with a multimeter: On the 14.6 scoreboard, 14.69 on the multimeter; blasting on the 1.8 scoreboard, 1.65 on the multimeter. I can't see 6 amperes crooning, but I think it's tight for 4. rosibrav show all the same for them.
Very poorly packed. Just turn on the display. Does not charge does not turn on the fan. Is no good. I do not recommend the seller.
Charge It's good, it's good, everything is good. To the next seller. Glory to Ukraine!
The charger looks normal outwardly. Works. Plastic for 4 cu. The box came rumpled, but the sofa itself is not damaged. Will experience
Very good, I liked the settings very easy, Very fast delivery 10 days SP Capital
The parcel arrived quickly, within 1.5 week by mist Express. Compact charging, shows voltage, amperage and temperature when charging. After full charge turns off, writes off
I like the charger is really helping my work. thank you seller
Great product! Corresponds to the announcement, congratulations would buy again, this is already the third purchase.
I received the three battery chargers in perfect condition, I recommend this supplier, I started to charge the battery of my motorcycle and in 1 hour the charge
Received the product (battery charger). The box arrived intact, and the device too, just tested superficially, after trying it better I will make new comment, for now all right. Arrived in 14 days, recommend the seller and your store. Thank you to this seller and Ali Express.
The charger came quickly, connected, checked, works, charges, the screen displays information about the charging process.
🟥Before the specified date, product delivery was made/ Fast delivery thanks was 🟥Product packaging normal (it would be better if the product box was supported with more rigid carton) 🟥The product is very nice according to my price/I tested it works perfectly
Pratsyuye. Packing mint yak Z DUPI case tsiliy. Algorithm robots E. Rosumne. To be like:!
100% as described and really does work well including PULSE charging mode to de sulfate a flat battery to help repair damage from being discharged a long time. FAST DELIVERY. Also it turns off when the voltage reaches 14.7V and starts again when the voltage drops. Therefore it does not stay charging and overheat the battery. LCD display shows Charger temp/Battery voltage/ charging amps. This is a good shop and battery charger. I recommend them.
Looks good, I'll test yet, but apparently it's all right.