SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The charge was delivered to the shvidko. The Bulo is packed in a sinkly bag, that box is vim'ata. The name of the city. English English language. At idle. Without overcharging.
Class charger, yakiste Garna, function USSI pratsyut! Having caught on the znyzhkaua in the znyzhkaua telegram, everything is cool! Shvidko came to the front line of the Ministry of Internal Affairs, for 12 days-the Ministry of Internal Affairs! Recommend!
The product looks good, it would only be necessary to try
It came to the city in two Tizhnya and everything went to the second hour to show
Charging by the Duge shvidko. On the Whiglyad of good egg, with the hologram of the virobnik.
Delivery to Kiev Ministry of Express-13 days. To catch up, let me pass the shark
Shvidka delivery-14 days, crocodiles Garno crimp with the glue of the accumulator, they wanted to be bi-talk of the wires of the Buli dovshi, and so everything is good!
Delivery-18 days. Charger disorder for the battery as described. Small, compact. Thanks to the seller for the fast delivery.
Came well before the scheduled date, I still need to see if it will really charge the battery, because I found it very small
The same shvidka the delivery of 11 days, passing through the mist, overturning all the pratsyu, the set of values in the characteristics of the Vidai, showing 6.21a, it is not thought to cheat, the fan is quiet. The Dina did not like it, the tuguvatiy vihdny cord yak for Lita and shorkuvaty, yak 220 V lead and 12 V. Taking a good device for 290 UAH, for such a Tsina, a good device, smut, Shob and Nadali pratsyuv.
Arrived on time, well packed of great quality. AGR just need to test more, as I have already put it in the socket, and I turn it on right I believe it works perfectly!!! A lot of BGD.
Super Shwidka Shipping. 9 days of the Ministry of Media. the very little charge, thinking will be better, let's get better, let's get, head won his function. I'm happy. Thanks
22days to Serbia, looks good, tryed on scooter battery-7ah, works/refills, even put on recovery mode for 6hours. Custom took 3$
The charger has its own function, the non-infallible econ variant, I recommend
I arrived in Kiev in 10 days, I am satisfied with the product, the packaging is good, I recommend the whole seller
Fast and correct delivery, both chargers work well, I hope to be satisfied, I recommend.
Came quickly, everything works but it came damaged it's a minus in the photo you can see it's not very nice
Product arrived before the deadline, as advertised, it worked properly, recommend the seller.
Fast delivery, need to test, later I will leave another review to see how it went after I test it
Tested , working right now i’m repairing my old battery 🪫 .
Great charger works great, I really liked the product, satisfied with my purchase. Size is not document.
The product is of good quality. Came ahead of schedule. Everything works. The package was slightly damaged, but the device itself was damaged.
The object arrived fast and I just have to thank To these sellers who sent me the object quickly, and without any defect. Thank you!😀
All Super .. It took 8 days more than the declared ..
Shipping 2 weeks with tracking👍Packing pet package, so the boxes are crumpled. I ordered several pieces from this seller (for myself and for gifts to relatives) and all came in different appearance: some with translation into Russian, others differ in case😅When plugged into the network shows T ° and voltage. The car's battery was charged without problems and fast enough. Now charges the lead battery from the alarm in pulse repair mode for several hours and still will not reach a hundred😅