SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good and roomy backpack. Quality fire. Thank you!
The product corresponds to the description. The order was received quite quickly. The daughter is happy with the acquisition. Pretty roomy.
Nice backpack! Quality and capacity! Ordered the average size! Minus one: there is no department for batteries and flash drives to zipper! When ordering this did not take into account! I have to use the department with a zipper from an old backpack! Photos are with him and without him!
Excellent quality of goods! I did not expect that the goods of this quality can be bought for such a low price! I highly recommend both the goods and the store. Everything is perfectly packed in a dense plastic bag with a zipper, not just a plastic bag, thought out, and just convenient. Well, a letter from manufacturers inside the backpack is an excellent attention to the buyer! Thank you) PS on the photo with the camera and 70-200-understand the size of the backpack
Nikel I'll be able to take everything and safer than in a backpack
Super! My happiness is no limit! Very roomy and light backpack. For a beginner photographer, the most successful purchase. The material is beautifully iridescent, the fabric is not matte, I think that it is durable. Sections can be installed at their discretion, there are partitions with Velcro that can be rearranged. The tripod is inserted if you put 2 legs in the grid. Thank you to the store, the description is true.
Very cool and inexpensive backpack! Glory to the store! Came in 10 days.
Ordered came quickly to Rostov on Don. Quality is excellent, nothing broke. Thank you
Amazing backpack. And the price for such a backpack is not high! I put there Nikon D810 with a lens of 35mm Sigma, 85mm, and 50mm, and another flash. And there is room for small things like lipstick, antiseptic for example. Excellent pocket still inside. On the side are two grids for water-class. And another pocket with a lock in front for the phone money for example. The backpack itself is very light, weightless straight. Happy as an elephant. Mine, which I wore now, is huge. All my back. Capacity there is more, of course. But it's bigger for big shots, like a wedding for example. Where you need to take with you both chargers and a couple of lenses from above) so for mini shooting this backpack is perfect! The only thing I can worry about for the first time is the castle. I'm used to the fact that all the photos-backpacks open on the back, and here in front... But still I believe that he is reliable and will cope perfectly!)
The backpack is excellent, dense, the fabric is good, it came in 5 days. I am very happy