SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived fast
Packed well. The box is whole. The sensitivity is good, the sound with an emphasis on 500Hz, subjectively in comparison with the microphone of the smartphone, the tops are cut, but the lower averages are denser (boo-boo-boo are fatter). I feel that most inexpensive Chinese microphones are missing. Simple buttonholes sound clearer, but here the circuit probably does not miss more than 5 kHz frequencies. In general-a good priblud, for those who are hampered by the wires and the budget is modest.
The microphones arrived quickly, despite the fact that they arrived by our mail! The product is good! Arrived all charged, immediately checked, everything works! Thank you store! The gift was a success!!!
Everything works. Better with noise reduction. There is no bag included.
Of all the lapel microphones I have here, this is one of the best, a lot of audio quality, I received very fast and I was not taxed.
Product of great quality, good range, satisfactory noise cancellation. I used it on iPad and there was no conflict with the system. The use was quite simple: plug and use. Was delivered well before the deadline. I recommend the product and the store.
Excellent everything and arrived before time thank you very much
The microphone works, the sound is different from the sound from the iPhone, better from the microphone. It stops immediately on its own, quickly and easily. But there is one garbage to listen to the video you need to get the receiver out of the iPhoneWhat the!? it's uncomfortable to pull this nest every time. Consider this moment who is filming a lot of rils.
He's working really well for now.
Everything came to Moscow on time. The package is slightly damaged, it will not work as a gift, and it will be suitable for your own use. I have not tried the buttonhole in action yet, as I will check the review.
Very fast delivery and the product matches the advertised, I have already tested and it is working perfectly!
A great device. Additional questions can be asked on the channels of “Helsinki street fishing”
Very good! Fulfills what you promise. It's just a pity not to come with some case or ball to carry.
The microphone is excellent! The product has an elegant designer and has a high quality audio capitation. Very approved!!!
This microphone is incredible really fulfills with what promises, I tested here the 50 meters away and did not cut the connection, the audio of the mic is exelent and also has a dedicated button for noise reduction! I recommend