SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good the device, excellent audio quality! IndiCo.
Microphone gun! Came to the Irkutsk region in 16 days) the product is very cool, the sound has fallen off, there is a noise reduction function, the clip also turns 360 degrees, it is convenient! Thanks store
Let's go. The microphone works very well, and it is a hand in the wheel for those who need to record videos in different places using only the cell phone. The voice quality is much better than the cell phone microphone, but don't go thinking it looks as good as a wired lapel microphone. What I thought was very good was also the clamp to fix on the shirt. You can rotate it, and put in the position you want. The noise reducer button works fine, but depending on the location the audio gets very bad. Worth it because it is a very specific product for specific purposes. Served me very well. Note: Audio-8 Construction-9 Battery- ?? (I will put in the additional evaluation as soon as I know)
it was really fast!!!
Works perfectly, easy to pair and has a noise canceling function, I think, for a product of this type, the price is very good - the quality is very good, recommend this store
I'm really satisfied with this product, the BY-V1 I ordered fits my iPhone perfectly, pairing is also very easy, I'm also satisfied with the working time of the product, the buyer sent it very quickly.. Thank you
i receive my order but i can't connect in my mobile how to connect help me
Good buttonhole for its price
The best product totally good quality buy it with eyes closed
I will record the sound in 2 modes. Yak on the change of the chudova tsyna-yakiste, yak for such products.
Very good product for it's money. I test both microphones and they works great .
Arrived fast, I have been taxed, I have already tested the product and I am satisfied, recommend the product and store.
Arrived well packed!! Arrived before the deadline!! 100% original!! Super recommend!!
They sound great.
Very cool the microphone. For those looking for practicality, it is an excellent product. Also recommend the store.
Thank you very much for the store's fast sending, the product use is recorded on my iPhone and it works well, I use boya's microphone all the time, the brand and quality are top-notch, I recommend, thank you, I think I will choose to buy more
The instructions were clear and well thought out. Connectivity is easy to achieve. Plug and go. This is heavier duty than the last one I broke. Sound comes out better with this than with my speaker and I can use it to talk on the phone and record videos.
Very good wireless microphone. The product description is the same as in the advertisement. After getting the product, I tested it and connected it to my mobile phone, and it was easy to pair. After using the microphone, the effect is obviously better. I highly recommend this product. Also, after delivery Customer service through the transaction and the speed of shipping and delivery is at the highest level. Thanks
Arrived in 10 days here on the river of January. I have already tested and the quality is very good. Well competent microphone for its price.
They are small and comfortable, good sound quality.
Quality at the highest level.
Meets the recordings super well. I recommend it. Just a little bit in the lack of care, the more it was at customs.
Amazing product quality. Great cost benefit and works paired with my Galaxy Budds. Excellent acquisition, recommend!
High quality product, has been tested and approved. Arrived in 16 days in Manaus-am.
Excellent price quality ratio. Sound at 5 M of very good quality. Simple to configure, just plug in the transmitter and turn on the micros.