SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it 3 times, but the community recommended it. I like the function too. I gave it to my best friend. Just do it.
The product charges quickly and can be used for one to two days after a full charge In the case of continuous use, I am very satisfied
Good items, namely value and high quality
The power of the device can last for a long time, even if the product continues to work.
Good working product, as described, I have two phones, one is iPhone 14 and one is iPhone XS, both work fine,
Good product, suitable for Samsung S21, responsive button, very satisfied
The test is good and easy to operate, I taken it to Luxembourg for a trip, the photo stability is very good, I highly recommend it
Guys liked it, very good and with quality it was 2 to 3 weeks to get here in Fortress
Perfect gimbal arrived in time it would be good if they sold the bag to carry it safe
The store will ship as soon as possible. The goods will arrive within 7-10 days. It is good because it is much faster than the specified time limit. This is a gift for my son. The function is easy to use.
An excellent gimbal .... Best value! Testing and approval. All as described... The delivery time was big.
Super product and great quality! The gimbal feels very high quality and feels good in the hand. The battery could be a little stronger. The gimbal engine is very high quality. The function is very simple, just download the app. Don't forget to connect via bluetooth. I will also recommend the product to my friends without guilt. This product ships very fast in the US. Not even 2 weeks, thank you so much for your super product.
Consistent with the description, does the requested work.
Arrived very well, good packed and exact to the photos, it works well and I am satisfied. Thanks
The product arrived very quickly in Germany, everything is good, there is also an application, you just need to learn how to use
It is a good choice for travel. There are many functions and a great sense of balance. If you want to buy gimbal, you buy this the service is also considerate.
The best three-axis gimbal for mobile phones, it is perfectly compatible with iPhones and does not shake, the video quality is very good, I recommend buying,
Very good, I recommend it to everyone.
Recommend for everyone to book arrived fast מהמצופה. Working part, worth the money. Satisfied very
Very cool, recommend! Good quality plastic, comfortable!
The stabilizer is based on a (small) counter-weight, a giroscope and servo-motor which relate to the phone in the desired position. A small joymark makes it possible to adjust the inclination and the rotation on the horizontal plane. A remote control makes it possible to trigger the taking of the photo or the starting of the recording while being recognized as a Bluetooth device by the phone. I am very satisfied with the product.
I like the product very much. It'll take some time to get used to it because I 've never used it before. The packaging was very nice, there was no slightest loser in the box. I offer my thanks to the store from Turkey. Good studies♂️
Product came right, but it is a universal product, and it works very well. Only illustrative photo
I loved the product now and only make several Videos
The product arrived well packed, only the delay was the office to deliver, was given two changing dates, took over a month to arrive. Lack only test now. Indicate