SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came to the lion for 19 days, all the time, I recommend it!!! Glory to Ukraine!
Works pretty good. Im having trouble to get it to work on my smart tv and laptop when devices are not connected via lan but only wifi. Maybe its just not possible
Arrived with 14 days; great service, well packaged and product corresponds to the told.
Very well the delay should January 1 arrived on January 8.
Beautiful, neat, whole. Which should be all included. Not yet included. More than the picture, one and a half times.
good stuff support, perfect product.
Looks good quality Very fast shipping
Received quickly but I can't connect it to my wifi
The camera is very cool. Excellent light sensitivity. The panorama is good. Pictures are not fused badly. With the app works well and fast enough. 8mR picture quality is good. A great option for a summer residence or for example a store. Plus the fact that there are no moving parts that can fail or jam in winter. Continuous sector control in 165g. This is also a plus. The application is simple and clear. Minus (if this is a minus) only that it could be made a little more compact (in the photo it looks less than it really is). The store is good. On any problematic issues, you can always find a common solution suitable for both parties. Sometimes it is not very easy due to the language barrier, but so far it always works.
Very good camera. The negative point c is that the network cable remains visible has less to make a huge hole in the wall to hide it
The camera is good. I thought she was talking too much about the occasion and the devil. In addition, the backlight automatically turns on at any settings, even when it (the backlight) is turned off. Probably something wrong in the firmware.
I checked the camera only in the house near the router, I connected it by Wi-Fi, it works normally, as in the description, while I am satisfied with the purchase, and if something is wrong, I will write an additional review after I install the camera on the street
Woww fast in less than 8 days