SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My order is perfect.. Just as described. Good shipping. Top store and service...
I arrive before my time feels firm and works well very similar to the original
Fast shipping, in 9 days, works well, thank you
parfait
It arrived in very good condition, it feels very good quality, I need to try it on the console, but with the naked eye I seem very good.
Great control, works perfectly on PS3
The product surprised me very pleasantly. Very good quality replacement. I recommend the goods as well as the store
Very satisfied with the purchase I recommend it.
Cool product, buy without fear. I advise everyone
Good quality
Parfait
She is beautiful commen in the photo and works well oh m'y godnesss bjfldl'g'léx'd'f'x'ndlslkendn
Just like a original works great
Very good the product
I was impressive about the quality of this gamepad. Is very similar to original, though I feel the gaming quality in fighting games as Street Fighter IV be worst than when I playing with Dualsense. In adventure games as Mad Max is wonderful playing with it. The touch area is so sensitive and accurate.
Control is very good. High quality for the price I paid in it (38 reais). Worth a lot to buy for the price and save a money.
Ordered 2 times. Very good quality! Wow
In case you ask, if the triggers and sticks are sensitive. It is lighter than an original control but outside the finishes everything ok. Recommended for your price
Fast and so far it works
Fast delivery received before delivery date
It goes perfect. Like the original. But beware, connect to the Play 4 with the cable, and turn on the play with the power button or with another control before, if not, it does not work. Weight less than the original and more plastic but in relation to quality, excellent price.
Product I will describe. on the Whiglyad and on the Dotyk 90% the similarity to originala. the Bulo was packed so Sobi. they did not give a pupirka. the boxes were torn, ale the zhdoistiki did not suffer.
Quality product, the left stuck a can but force it to move the plastic no longer stuck. Works PS3 and ps4
Arrived fast and just as advertised
The device is Solid works flawlessly and does what it should