SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente
Fast delivery. Good quality goods. The battery lasts several hours on a single charge. All buttons work as in the original. I recommend.
Great control, good purchase
Good relative price. Contacts less comfortable as original but זניח
Everything OK for Android
everything is good but it was not charging
Arrived in 7 days to Mexico, works very well on PC
Product arrived before the deadline and in perfect conditions I liked
Great product, it is already the second I buy and it works perfectly, super recommend both pro PS3 and pro PS4, it works right on PS3, PS button, sensors, vibrations, everything OK
Works well on the pc and also on the PS4.
Now see how I can play on it
Pad works with PS4, good quality, as a replacement can be.
Very good quality
Exact this am comandat
I’ve had this product for over a week now and it is still working flawlessly. The controller really does feel identical to the original PS4 controller and work just as good. Battery life may be a little shorter than the stock PS4 controller but is not bad at all. I genuinely believe this is a MUCH better controller for the price than the original, I’ve had no problems thus far. Shipping took a week instead of multiple weeks and is exactly as described. You will be happy.
Very good store
Request received. It's very good.
Control in perfect condition and perfect operation and arrived 3 days earlier than default
I really liked the control
Came in perfect condition, working properly. I loved soon soon I will buy another!!!
Good quality
Very good the product works very well
Same as the original
Nothing to Envy an original just because it does not have a similar P and you send it to put it on... I arrived in less than a week in chili for the day of the worker and long weekend it took time to ship here in the country but it was still very fast it is worth it
Works well so far 2 weeks of use