SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I use a couple of days total: the sound is not bad, in the ear lie well, charging is enough for a couple of hours without a stop exactly, longer just did not get not get sometimes for a fraction of a second loses touch with the phone, music goes missing, but not often, a couple of times in an hour, Maybe because of the frost. For this money is not critical
For calls Super, for music there is not enough acoustics
Arrived well ahead of schedule. Arrived well packaged and could connect and use easily. The sound is very good, super recommend the
The product corresponds to the description. I haven't checked yet. They came out.
Класні безпровідні наушники хороший звук прийшли заряджені .
The headphones came quickly, in 7 days. to the point of issue. Packed well, the charge goes. Synchronized with Samsung quickly. I tried to listen to music, there is one earphone. Talking through them is not possible badly heard that on the one hand, that on the other hand. For such an amount probably more less
Everything came, delivered by courier home! The right earphone is missing something sound!
Ordered 12.11.2021, received 25.11.2021. Came charged at 75%. Loud, the bass is felt, I'm certainly not a music lover. They cost their money. Honestly expected less for such money. The order is very satisfied.
Everything is fine. charged the bottom on the equalizer added the sing cool. Let's see how much will last until only 5 +++++++ excellent. 3 days delivery Altai Territory generally shock. excellent store excellent store.
Headphones came, thank you. Delivery to Stavropol 15 days. Price/quality corresponds to the declared. By sound, they work out their price well, I'm not a bright music lover, I have enough bass. The only replacement for them standard ambushurs for others, for this price of ambushura could put and better. Came charged for 100%, taking into account that they did not charge 15 days, charging was enough for 8 hours. The case was charged quickly in the area of the hour. They sit well, do not fall out of their ears, the case has not a large backlash, but the cover also holds not a little bit, but still you need to feel not much them