SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Camera is very accurate to the description and very honest store. I highly recommend this store. Trustworthy seller, will definitely buy again.... Keep up your good works.
Ques systems but quality picture Shui weak
Excellent Product very good image and arrived well ahead of the scheduled time
Great product, 100% Recommended sellar, woks as expected, ❤️
Yes. Product exactly as described. The image is great, I only warn future buyers that the image has wide range in the horizontal, however, it is more limited in the vertical depending on the lens. Is a characteristic of the product. Finally, it is important to warn that "it is not a camera to use in corners", prefer to Intal on the wall in the middle of the perimeter. In the corners, part of the view will be of the walls. I hope I helped.
It's okay
Super. A+++++
For now it's great did not appear defect arrived in perfect condition more information after I'm There outside and do the test
The Wifi survalance camera has a 180 ° line of sight, can see very large places, does not require PTZ function, and is even much better than PTZ. cctv ip camera supports full-color mode, infrared mode and double-light alert mode, the pixels are very high definition, and the night vision effect is very good.
All right. Fast shipping (camera on 23rd Apr 2023 and received on 08th May 2023).
The security protection camera has a black and white appearance, I like this shell very much, and the shape is beautiful. The quality is very good, cost-effective and high-definition pixels. I like it very much.
The article is excellent and as described. It works perfect! Honest and reliable store. I am very satisfied with this purchase. I received the order very fast! I will continue shopping in this store when necessary. Thank you very much BESDER Official Store
I find it very good camera
I did not check the room very clearly. I will write a strong review on the street.
Ok, Suite
Camcorder. Recommend. ;)