SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headset very good!, the construction is flawless and audio quality is great. Worth s buy and the product is original. Delivery was quick to Sao Paulo.
Very good phone, worth every penny, very good battery, show
Simply love, best Wireless have bought life, am already with 6 hours use it and battery remains in 100% and it has come loaded, is literally the same ad and original, I highly recommend. Look aesthetically, it is comfortable to wear for hours without hurt or ears.
Earphone maravilhosoo, love the baseus your products are synonymous with quality and that's not behind Finish, audio, price, packaging and battery 2 weeks for sure is impeccable value that was paid Recommend too, will test the durability and back for reassessment
Come quickly! The only drawback is the crumpled packaging.
Loved the product. Did the first tests and impressed me. Product arrived well packaged and protected. Recommend.
Very good phone! Fits well in and has very good sound pro amount paid! Arrived in 15 days in my home
Good headphones, fast delivery from Russia. Product and store recommend.
1) delivery to St. Petersburg in 20 days. But the box was crumpled, saved the hard form in which the headphones lay 2) In general, good headphones for this money, I took mainly for work to communicate on teamview and other. 3) work and as usual headphones through the wire, for this reason and took including. 4) The sound is good, both the speakers and the microphone. 5) the maximum operating time has not yet been tested, but 4 hours they lasted (on less did not count) 6) ears fold and rotate that conveniently, you can fold if you need compactness and adjust to your head 7) perhaps the only negative buttons, there are clock buttons to adjust the volume of the pause so that when they are pressed (when the headphones are dressed on the head) The sound of pressing gives to the brain, perhaps the manufacturer should have installed a soft swing
Shipping fast, the headphone battery was charged 100%.
Package showed some damage, but inside was everything as expected. Headphones with USB type C charging cable and nylon braided 3.5mm cable. Very lightweight, bit pity there is no carrying pouch included. For the price is probably reasonable quality.
It was thanks a lot recommend all working order is not the first time
The quality is excellent. Sound headphones clear, clean. At the cost of 2000 p. Quite отчётный goods. Seller recommend.
Baseus loved this earphone, the sound is excellent, very light and soft, do not press the ears and quality finishes is great.
Great quality product recommend the store and the store delivery was very quickly.
Headset works fine. Sound good, only music will find something to catch. Connection stable and fast. Volume is enough and adjustment by two ways on the phone and the headset itself, both the Independent!! I phone вывернул Max and the headset adjust the desired level. Sits comfortably on the head, ears, comfortable. Sound insulation excellent. The calling party all clearly hear without outside noise. Snatched this miracle for 1,6 kilorubley and enjoy like a herd of elephants there will be problems will add a review.
Sound quality, material looks tough and lightweight. The sound is not the highest, tested a model of elogin B15 if not mistaken is stronger but little suddenly battery lasts Less.
Everything according to the description. Good store. I recommend to everyone.
Accurate description, the product is original and very beautiful comfortable very good price arrived fast
This is my second pair from this store, now we have a white and a black version. Sound is great on Windows, Android and iOS. Paired instantly to each. Sound is bassy enough for my taste, item came fully charged. From my experience with our first pair a full charge was over 48hrs of play on Fortnite. Charge time was just a bit over 1hr, empty to fully charged using the USB port on a laptop, might be faster to the wall. Just ordered a 3rd pair for a family member. Recommend this product and seller. Also arrived in good condition no damages and surprised how fast it came to North America