SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unfortunately can not only 5 five⭐⭐⭐⭐⭐For a product that deservesA constellation whole stars. Excellent product, this is my 2 ° baseus product, have the wm02 that is note 9,2. This is note 10. sound excellent app baseus that can pick up 16 sound modes, eliminator external noise up to 48 decibels. Box take up 3 loads. Arrived in Sao Paulo ZL not taxed in about 12 days calendar about the date of purchase to have it in hands. Took a coupon promotion and paid R$ 185,00 with shipping. For me, about 250,00 to 280 is the payment. Well packed. Super easy stop. Recommend buying without doubt.
Arrived fast. Very good product, great sound quality, battery with good durability of time, and antiruido help and very comfortable.
We recommend
good in quality considering the price anc works fine and sound quality good but for mics I can't say alot they are good but i had experience some better ones in this category
Having taken on the podarunok, delivery of the trail of menche city, I recommend
Good ears, long keep the charge
Delivery to Kiev for three weeks, did not open .. because I took it for a gift.. Thanks to the store ..
Everything is gorgeous. Fast shipping.
Amazing quality headphones expected for this amazing brand
Perfect, so the sound as the microphone calls, listening to music is still better, no noise and virtually zero sound environment.
All right as AD.
Norms headphones for this money, shumadawa is enough, the transport is cut off almost completely. Fast shipping. Application with equalizer and shows the charge of the bank and each of the headphones.
Very good phone, according to the advertisement. The decrease noise is reasonable for the price. When connect the PC took a while to be recognized by PC. In cell until Q was fast. Could connect the cell and the PC at the same time. Very good. The sound OK also found the price. When get away from PC, it is giving some interference, but nothing that is a big problem. Logo face just knocking on asphalt, the material is a little fragile, scratched but working OK.
The sound is very nice. It has enhancement in serious, definitely not a neutral, but is very musical, nice and with power, also has a good detail, can move the equalizer for baseus application. Canceling noise is not perfect, but the price works well enough. Can reduce the noise of bikes, air conditioners. Mode transparency helps a little, also is according to the price. The only part really bad is the application of baseus, disconnects direct earphone, need close and open to work. But almost all functions can be all made by touch earphone (less the equalizer). In short, is a worth its price. The sound quality is really very good, battery as specification and the case is very small.
Am super satisfied, excellent quality, chegoun super fast. Sound quality fantasitco.
The shipping was very fast. Works well and the noise insulation is good. Not taxed
Arrived in 10 days from purchase, very fast, sealed, all right. Great device recommend.
Price satisfactory performance satisfied shipping satisfaction
Spectacular, as always. # Baseus is a brand of great quality that doesn't disappoint and is always in my thoughts when I need something. A good one to take day by day, no doubt 5⭐Always