SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, not testing it yet. More later he left a cometario.
Excellent product. Arrived very quickly. Recommend. Works as described
Delivery by courier to door. To Vladivostok in 5 days. Everything works. Its function performs. Recommend.
The store fixed quickly, it came in five days. The vacuum cleaner is weak, except for dust, nothing can be captured, led by reviews,. Which removes crumbs, mine does not pull. As humming and pulling suction does not converge. I did not communicate with the seller, there was no reason.
Great stuff. Helps maintain cleanliness in the cabin. Crumbs, dry particles of land and so on removes perfectly. If the dirt is deep, it will not help, there are no miracles. I really like it.
Its functions perform, the power is small, the filter is washable, the delivery is fast
Just about the product. I did not expect such performance. I took it specially for cars. Dust, ash and fine garbage collects on hurray. in the photo you can see. the mat before and after. I'm happy with the purchase. Delivery to Pyaterochka. To Kazan in 5 days. I recommend both the product and the store.
Works very well and meets for what was done, small wipes inside the vehicle, arrived very quickly and had no tax rates. Excellent value for money. Buy without fear!!!!!!!
Vacuum cleaner came in time! Shipping of RF to Yekaterinburg week seems like. One seal has been torn the photo shows and the other is complete. Possible material seal was fragile. Appearance without damage and made at a high level. All nice and high quality. As try actually confirm a review.
Parcel arrived in about two months. Excellent vacuum cleaner is made with high quality. Complete the vacuum cleaner, charging cable, suction nozzle, instruction. All together and work. Recommend this vacuum cleaner and store! Model baseus A1 Battery 2000 mAh. Noise <60 дб.
A vacuum cleaner portable good quality, battery life until last well. It is not super powerful but for aspire dirt small grains are ground and crevices car meets very well.
Thing Fire!!! Delivery is also very fast!!!!
Like a vacuum cleaner, made with high quality, steady vacuum cleaner certainly does not replace, but for cleaning small areas suitable for, thank you for the fast shipment!
Delivery very fast, for 4 days to door!!! Excellent baby for your money and bought vacuum cleaner for 1400 rubles. Looks much more!!! With the debris to cope with a bang with larger is certainly not as good as full-sized wired counterpart, and the size and power of different))) Thanks to the store. Recommend!!! Baseus makes excellent items!!!
An excellent vacuum cleaner, to guide the marafet in the auto-an excellent thing, removes all the garbage small, dust, dried foliage. At home crumbs from the sofa to clean up at all, everything is clean. The price is generally only one and a half!!! The filter with a compressor and water is well cleaned. Thank you very much cha quality and price
The vacuum cleaner has a power of 4000 pa, this power is quite enough for daily cleaning and maintaining the cleanliness of the car. It is not necessary to count on professional cleaning, although the mini vacuum cleaner quite copes with small garbage and dust, thanks to a narrow nozzle you can put in order even hard places places places places Delivery was very fast, from the warehouse of Russia. The courier delivered seven days after placing an order. Packing is branded box. The kit includes: vacuum cleaner, narrow nozzle, cable, user manual, liner. I recommend to buy!
not tested yet but arrived without damaged and no scratch on the box . thanks for a good shipping condition. box fully sealed. quality sound good. thanks for the product. thks for all
Got it right! Only found a little without power for aspire but for dirt light it gives account.
Car vacuum cleaner baseus 4000 pa Model vcaq010001 From my favorite baseus store Compact, convenient and Wireless In kit Vacuum cleaner + Nozzle brush 2 in 1 + Type-C USB cable 30 cm. + Instruction in Russian and English + Warranty card Specs Power: 30w 4000 pa 5 W Voltage Current: 1.5 amps Battery capacity: 2000 mAh Charging time: about 3 hours Material: plastic plus Metal Delivery fast about 5 days from Russian warehouse Packed in bubble film bag, baseus brand box and frosted bags # Baseus # Baseusofficialstore # Baseusautotreasure
Until I found how the backlight turns on. Sucks normally, the machine is medium-contaminated vacuum cleaner worthy.