SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good thing, looks stylish
Good pylysas, for its size very not bad works, I recommend to buy)
Engels was delivered in a month. Small crumbs and dust will vacuum well.
The order was made on June 26, received today on July 19, was not tracked for a long time, and then somehow went. It came in a branded box, well packed, also put a gift, a scraper, which is very nice. The vacuum cleaner is intact, everything works, glows, even there was two speeds, immediately tried on the windowsill, where forever a lot of washes and dust, very well covered. My husband is happy. I did not communicate with the store.
The vacuum cleaner came pretty quickly. Made in appearance qualitatively. It even works, I'll check in and add a review.
Thank you very much for your fast delivery, 5 days and at my house, the goods came all the whole package can be as a gift, works very well, heavy, quality as always, thank you very much for your products!!!
Happy! Reactive sending of goods. Warehouse in Russia apparently. Since they delivered for 5 days. All as in the description. Very stylish small size and most importantly-powerful! Really works fine for its size. This is not kerher of course, but your task will be to perform so that only have time to shake out) this device for cleaning, which when leaving the car, will not be be be Especially if you have children)) shorter to maintain a neat look. For full cleaning, he certainly does not fit. Recommend!
Excellent product, just as it is in the photo. The vacuum cleaner has very good suction power as well as blowing air, the material is seen to be good quality aluminum, and on the light I like it is not so powerful but if you use it as an emergency at night if it will do you good, As a not-so-good point is that it fills up the warehouse fast fuero of that all is fine then I give it a 9;)
I love it has two slow and powerful/fast speeds, it also blows that it's super good
Great, for a car just right, if not very mysterious salon. Delivered quickly, to the point of issue five.
Sucks the rules! In second gear is more like it. But still normal vacuum cleaner stronger suck. Blow-out work well expect that will be louder. There. Recommend. It in time. Packed properly.
Looks прикольнопыль collects. In a gift scraper
Recommend, arrived in SP in less than 30 days in taxation and sucks, found strong!
Shipping was more than two months, although written express shipping. Good product, work, thank you.
Vacuum cleaner portable very good… two speed, aspire and plays Air jet… great accessories and still has led… for a portable it is well strong and even comes with a pouch carmuça cleaning… top
It's not unusual that when someone creates a great product that its success spawns a number of derivative products. Recently I have noticed a number of handheld vacuums with cylindrical shapes in their bodies, each claiming greatness. I became interested because there must be something to this new design, but who do you trust? I studied the items in the category and compared their features. A few stood out above the others, but again, who? Only one was from a company I have been familiar with for some time: Baseus! I have purchased a number of Baseus' products and have had nothing but great experiences with them all. I ordered the 135W Baseus A3 Car Vacuum, model CRXCQA3. The vacuum arrived in a very tidy package. It was a box with two more boxes inside filling the entire space. One box contained the vacuum itself. The other contained a nice drawstring bag that can store everything. Everything includes the vacuum, of course, a USB charge cord and two extremely clever attachments......
Very good vacuum cleaner good materials and good suction power
Missile for four. Recommended. The powerful fan wholesale thank you. Highly recommended.
The store is handsome. I ordered the goods, sent by courier, the courier did not come and had to pick up myself to go for 90 km, eventually took another person and did not check on the spot immediately immediately, Opened a dispute, the seller sent me a second vacuum cleaner. A good store) I recommend, everything is without deception. It is a pity that the dollar has increased in price and in the course of this is my last purchase on AliExpress
The order was issued in Moscow on February 13. Received on February 21 via 5post shipping service. The product came without damage and is well packed. Everything corresponds to the description. Checked. Everything works. To store and Delivery Thank you very much!!