SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks very good quality, good materials and very solid. Now it needs to be tested to see how powerful gimbal engines are and whether they can support any phone. It includes a tripod which is greatly appreciated, I have another gimbal of the cinepeer C11 brand but I wanted something lighter so I'm giving this little axnen HQ3 the
An amazing stabilizer, good material, well packed, responds well in daily use. Delivery times have improved.
Ordered 14.05, came 11.06 in RT. Its functions are performed.
Very fast delivery and looks very quality nice
Looks very quality nice, have worn once and it works nicely, I really liked this product, it is very easy to use, tested with Motorola one merger and Xiaomi network my note 8
Excellent Product, toppppp, rugged well built, simply excellent acquisition.
Very good! Was I really expected, met my expectations. Note: not taxed, was declared $19.
Came as color and accessories requests. Arrived in 12 working days BR no fees
Top product, still need to learn the touching, but the product quality is +
All right. Not taxed, and took 29 days to arrive. It is very good, the recordings is stabilized, only some times it gave a buggy, more discovered that have leave the cell centralized. More than that, came all OK and recommend.
very very good it very preface ❤❤❤
Product Note 1000, great quality, arrived fast and well packed
Value very worthwhile. Arrived on time and without fee. For those who want to see a test left on my channel.
In principle good quality product. First tests were satisfactory.
Delivers what it promises, not forgetting which is a compact gimbal! Is not a professional, but is very cool!