SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far it’s good. Noise cancellation is awesome. Def worth the price. However, it took more than 25 days to receive
super bluetooth Anker Waw awesome
The earphone is excellent. Exceeded my expectations! Already have the life P3, Q30, and freed Air 2 Pro. Was eagerly awaiting the X10. .. for my sports! Worth the wait! Anker soundcore is certainly one of the best brands in the market!
New products of Ankerin. Package contents are protected with rugged air foam. It was very good.81 € tax came out.
A new product. Anker products are fine. The packages are foam protected. The package was not damaged. I paid $81 tax. I got super deals. It arrived at $650. Thanks for the air bag Anker
Went 20 + days. The sound is like, they sit comfortably. Pairing headphones without interference
Enjoyed more concerned canceling noise I expected more. More perfect strip top more
Earphone sensational very good
Delivery to Kiev, just over three weeks... did not open.. Took not for myself, came qualitatively packed .. in appearanceI recommend and thank you!
I recommend that you give it a description, the sound of raping, the other person is a good man, it's packed in a cardboard box and a large box.
Product excellent Top too
Excellent product and fast delivery!
As description Auditioning
Amazing product! Well packed, works like a charm, extremely good quality and shipped very fast! I totally recommend
Product arrived fast and in perfect condition! Quality workmanship! Working perfectly! Recommend.
The product arrived in 15 days exceeding my expectations. The major really is firm! The noise canceling works very well but not top like expensive models (normal?!) but meet very well and delivers what it expected it. Has a app itself for equalization of sound and choice the functionality of buttons. Very satisfied with the purchase!
Fast shipping and is excente fitting for sports. Good sound quality. Have other brand products and are reliable and durability. Out the build quality…
Come with 12 days, being 8 business. Great serious, app brand. Ear with piercing, or small can bother some .. Have piercings one side, and a little annoyed. But still, recommend. Great quality!
Product arrived in two weeks inside the Paraná. Arrived well packed. Not taxed. Still need to test it with more time. But seems a great phone. Has good bass and loud. Is very light and case also is small. Already have other brand and are great. The phone also has support app soundcore, which is cool.