SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень классная хоть и маленькая колона. Брал на подарок. Звук для такой маленькой калони очень хороший, буду брать вторую для себя. (хотя у меня есть намного мощнее калонка, есть с чем сравнивать) 5 баллов из 5 твердая 5. ПРОДОВЦУ БОЛЬШОЕ СПАСИБО ЗА БЫСТРУЮ ДОСТАВКУ И КЛАССНУЮ КАЛОНКУ 5 баллов.
Really awesome column, both in quality and sound. Plays very loud, for the room is the most. The case is metal, the control is simple, + in the kit there is an instruction, and at Russian too. A great option for a gift. Highly recommend. Thank you.
Delivery is disgusting long and not neat-this is the only minus. Awesome Column for your money. The case is made of metal, everything is stylish, ergonomic and multifunctional. At full power there is a well-groomed bass. The upper frequencies also play perfectly. It's already loaded. In general, listening from the phone radio and music background became much more pleasant. And movies on the tablet, too. I recommend all this manufacturer. Order is 100% satisfied. Delivery is disgusting long and not neat - this is the only negative. Awesome column for the money. The body is made of metal, everything is stylish, ergonomic and multifunctional. At full power, there is a very noticeable bass. The treble also plays out great. Has come already charged. In general, listening to the radio and music from the phone in the background has become much more pleasant. And movies on the tablet too. I recommend this manufacturer to everyone. I am 100% satisfied with the order.
Delivery in 15 days via the mail of the Netherlands in Kharkov. The column is compact, it plays perfectly. Happy! All good and health! Thank you store!
Very fast delivery, the well protected package, I recommend the store, satisfied with my purchase
wow Very good sound excellent quality really Appreciate with speaker
The product description is correct. Great sound quality and with great power. Has a super compact size. Features modes Bluetooth, radio and SD card. Have auxiliary input to connect via cable in a computer. The packing is very resistant, but is not protected by bubble wrap. The store should reassess this category because unexpected can occur along the shipping. Were 23 days to delivery via AliExpress standard shipping. Recommend.
The order was issued on 14.07.2021, delivered by mail to the Samara region on 26.07.2021. Packing is unreliable-film and sticky tape. During transportation, the company box was slightly crumpled. It's good that the goods did not suffer. In the kit: a column with a USB cable for charging and an instruction (there is a Russian). The column is excellent! All declared functions work. There is a radio, a column with a USB cable as an antenna) in a few seconds I found a bunch of channels. With a 32 GB memory card (FAT32) works without problems. With a smartphone pairing quickly and works correctly. By sound: it highlights the average, so the vocals are excellent. High and Low is, but more in the form of a background. At the same time, the sound is perfectly balanced! But still this column is for rooms, there is not enough volume on the street. If there is a lot of low, at maximum volume-it is choked. The charge holds perfectly. Bought for 1120,85 ₽. I am very pleased with the purchase, I recommend the goods and the store!
Elegant column! Even more powerful than soundcore 2, I thought so. More bass. I don't know how this can be, but we're family sure that sound better. Anchor please start packing your goods well!
The product arrived in a good shop month to ship the order quickly and respond to the messages I will give you my opinion after using it