SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Overall the store shipped the package quite fast. Though it took a bit longer to get to me but I think its because of the delivery service on my country. Am so pleased with the item it works just like I imagined it.
Very satisfied with the sound 100% recommended keep buying Thanks
Sound is good, quality good value, but has a loud, is just compatible to size and category. But not use being high and not have quality! Like the product!! Very beautiful and material first! Came very well packed and protected!
Excellent Product of soundcore, with this equalization is still best.
Fast shipping and delivery service.... Very small size but great quality sound.... Love it....
Well, JBL Clip can be safely sold, and return more than half the amount of this column) Excellent play, like all the products of this company that I have (Q30, life A2 NC, and motion boom-generally a bomb!). Regarding the size, this is a really cool device, and a mega-compact. At first I wanted to take Sony CRS XB-13, but after looking at Reviews and comparison, the preference definitely gave to the anchor. The sound is clean, no wheezing or zavalov, of course, at full bass volume begin to overflow, while the column begins to really jump). But more from such a baby and you can not expect. Friends, about the JBL brand you can safely forget, anchor mast HEV! I highly recommend waiting for the price reduction and safely take (I took it for 2600 rubles). One surprise-how the delivery managed to poop even such a package))
Is type money she has a good sound
Produto toppp!
Excellent, came on time
Ordered 20.12.2021, received 03.01.2022. I bought it with a huge discount!!! Sounds very worthy! Using the native Anker application you can equalizer make a cool sound. The frequency range is excellent. Low frequencies are enough. MIFA F10 and tronsmart splash 1 and near Anker are not worth it. Anchor as always on top!!! Also there is a column Anker soundcore motion +, which rubs all others!!!
Excellent, they arrived in good condition visually, I still test them but fine.
Very decent (for its dimensions) sound, including bass. Downloaded software from it updated the firmware-great. By the way, if you take as a gift to someone, then in the pluses you can add a very decent packaging with good printing. Fast shipment, fast delivery.
Good construction! Sound good TBM, Bass almost no, but was expected to box type. Recommend.
It came without damage, in working order. The column completely suits me-both the sound and autonomy, and the possibility of using a memory card + radio. Nice column. The store of 5 stars!
Column fire! At all 100% reproduces its cost! Take it will not regret it. With the son turned on, and they surprised how purely she played, medium and upper frequencies just fire. Bass is good, does not Hort. I advise you to update the firmware! It seems to me that after the firmware it became better to play. Before that, I bought Liberty soundcore 2pro headphones, they also play awesome even though they are 8 with kapeks. In general, buy and surprise yourself for the best. And thank you very much to the store! In the future, I want to buy a HI-RES-backed caalonka moushen
Box note 10, has powerful bass, balanced sound, the app Anker is sensational, U can equalize it the way you prefer, Anker again congratulations for quality products