SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great headphones. In the ears sit well, lungs. With the installation of the program came an update on them. They play super, the sound is excellent. There is a volume reserve. Modes of noise and transparency in stock. I was at the bank now. Half an hour of communication with operators, with a mode of transparency. I can hear it. Until it's usual that the ears are shut, and you hear.
Excellent Product, tested before Judge and found wonderful. Battery lasted 7 hours the first time and 6:30 in the second time, with the volume in 60%. Just need charge the box to see if is OK. After charging post here. Arrived in 12 days, indoor RJ.
I bought as a gift for amazing user reviews. I'm sure that with quality all the rules. Packed safely was. Even a box would not be crumpled.
Great product, with high quality. Arrived very fast and early. Super recommend.
Pakuvannia Duge seriozne-ocrema box with brothels, enemies. Poshkoljennia, vm-yatini reviews. Yakijsya naushnyakhok Duge visok. I recommend the store, priemny reviews.
absolutely loving it right now. Shipping was fast. Earphones sound amazing. Totally Recommend
Happy!The best wireless I had (including AirPods). It's hard for me to pick up so they don't fall out of their ears. Anchor sit tight, do not fall outThe parcel was a month. Packed in box and vacuum bagFive sizes of berush, I found under myself. The sound is clean, the bass is soft-High❤Many settings in the app. There's enough equalizer in there. The noise is good, different options. Microphones are super, heard perfectly, as if there are no headphones.In general, the top! Bought for 3000r for stock, urvala Blue, It is better not to find for such moneyIn Moscow they are already 8tr. Thank you store!
Excellent product quality. Bass highest level. Arrived in Goiânia-go, within 20 days. Not taxed.
Normas headphones wireless settings I take a lot of second time the store recommend the main noise suppression there is a companion hears well
Headphones fire, not the first product from this company, I definitely recommend buying
very accurate as usual even tho store never indicated he was shipping from Malaysia and not China,so somewhere along the line i lost track of the tracking so it has taken 1 month 3 weeks to arrive and my shipping courier was also charged to FedEx even tho I haven't paid anything for receiving the parcel
The sound of the bark Blue had to wait because the store constantly does not have this color in stock. We drove 2 .5 weeks. The sound of space is straight, I can not say for the time being, I'm testing it. In the kit equalizer with pressets that is pleasant. Excellent amearears, charging and documentation.
Headphones fire, in the ears sit like poured, only DPD lost for a month, already thought will not come)
I loved the sound quality, but was disappointed because volume be a little low, but otherwise, is an amazing, I loved.
Necklace well packed, package quality reflects the professionalism of the store. I recommend the product and seller
Received after a month package five day waiting. The parcel was very well packed. The package quality makes me heart-warming. I am very happy. I go to the test tomorrow and return complete my reviews. Thanks to the store. I recommend.
Most important to store cooperator fast reply, بنسبه للسماعة purity of sound in calls very clear, lightweight mini volume, large battery capacity very exquisite, voice music lovely for lovers realistic sound good but bass few there best choice, touch response is not quick where some البطئ, in general ممتازه, my experience I wish it تفيدكم summary.
Anker soundcore not disappoint ever. Cancellation excellent, super comfortable in ears, excellent for use in physical activities. Not taxed by the Customs and the best: arrived super fast.
The phone is top! Audio quality is excellent, earphone high quality. Have a pamu slide but the Anker found better and much higher. Arrived in Olinda- PE with 14 calendar days and not taxed. Original handle app all right.
Very very well packaged, well received, excellent quality frankly it's top