SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent packaging, I still don't taste it, but I arrive super good, super fast, less than a month, and best with free shipping, recommended
Exatamente como na descrição, som potente conforme o anunciado, Ótima qualidade do som até mais do que esperava, sabe-se que a marca ANKER é de ótima qualidade e cumpre o que promete. O vendedor postou o item no mesmo dia da confirmação do pagamento (paguei via PIX) confirmação de pagamento instantânea. chegou em 10 dias corridos, muito bem embalado. Loja super recomendada.
very good product im satisfied
The best this is my 4 th purchase
Zamovlennyam dugé zadoveniy good vibir for nevisoku reception, I recommend before the purchase
top, top muito boa gostei de mais, som muito bom
Excellent product quality, surprised me in the category of workmanship and material. The SIM is great, the bass is good gift. Audio quality very good even the highest volume. Recommend this product.
The box is just perfect, much more than I imagined. Am not expert sound but all I have seen it is quite like the another famous brand. Bought Day 11 Jun Sent day 12 Jun Arrived on 3 Jul
Fast shipping, within hours Delivered after 26 days from shipping Very nice sound and bass I highly recommend
Arrived in 6 years from Poland high quality with a very value for money, professional store, I love ANKER SOUNDCORE. Thank you aliexpress
Got it at the appointed time. The sound is not bad for the price of up to 2.5 tons. the grave type of color music sometimes pleasantly pleases. I have a motion + anchor, of course it's quite different. In this flare mini There are both high and low, but with medium bass problem. They often fail. Flip4 sound is better, but also it is more expensive. Compared from this price category to Doss e-Go, e-Go players for a lot. The battery lies as indicated in the TTX, but without blinks. with the "flash" sits the battery in 3 hours.
it took a VERY long time to get here (two months) but it's very accurate.
Shipping took 1 month, the build quality is great my child drop it several times still OK, the battery can hold much less then excepted, bluetooth range is good, the sound quality is medicore minus, no bass & no clarity. I can't recommend it if you buy it for enjoy your music.
Just as described and the sound is surprisingly good
Very good product I arrive very fast, sounds very good and meets the expectations described
Nice
Excellent quality of products, pleasant heavy sound-I recommend...
Good terminations, minimalist and entertaining. Sound in accordance with the price. Comfortable to transport it. From the shipment, the box has been crushed a little. I feel like buying the couple.
The product is very high quality. The bass trebles are beautiful. Communicating Vendor is bad! <2en> the product is very good quality. The press treble is very successful. The light at the bottom adds a very pleasant ambience. <2en> only no aux input. That would be much better.
I arrive in the estimated time two days before worth the wait I recommend the store very good sound and under perfect feeling