SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Veio rápido, sem taxa e muito bem embalado. A qualidade de imagem é ótimo.
A qualidade de sempre da Anker. Ótima resolução e foco. Microfone preciso.
excellent image quality and built quality. just like we expect from Anker products. no taxes to Brazil. fast ship and delivery.
Product arrived very fast. Packaging mayors condition. Very good product, tested and approved.
perfect without any problem, just my problem is with store, he doesn't respect client, before buying I asked him if he can declare price less on package and he didn't answer for a day. then I just bought it and asked him again and just then he sent me a ready message that yes they can, but anyway no problem with product just poor communication of seller.
Packaging very well protected and this webcam is well above average with super affordable. Highly recommend!
It came quickly! The box is not even crumpled!)) Thank you to the store
Good webka. Video quality. Dear of course.... But generally normal. Before this camera was Logitech C 270, but did not last long. I stopped broadcasting the video, replaced it with this one. Packed very well. On a small box wrapped so many pupyrki that the parcel was like not a large pillow. Recommend!!! Arrived in 14 days from China.
Definition up 2K up life protection device Bote Korean alphabet set light also have four. Once tri-pod can be installed on this point in mind buy for four. Price for you but Anker brand believe buy satisfied you. When connected to the computer automatically driver hold dedicated software down accept installed to firmware update this again.
Found this webcam very honest to the price. Has good resolution, good flexibility framing and in other settings. It has large opening to display a larger space. Excellent choice for home office without depend on those cameras laptop. Detail for packing that arrived intact here in Brazil.
Perfect camera model for conference calls from # Anker! A chic picture and fast is all about it! In the complete set the cord instruction and the camera itself. Easy to attach, easy to adjust the quality is high! I recommend!
The order arrives in Spain in 10 days. The camera is perfect! I'm lovin 'it! good quality! I recommend it!
Camera for your money top! Take it for sure, there are no competitors at this price
it arrived in the country in 11 days, very fast and efficient, everything in order and no damages. The max res it has is wonderful specially 1080p and 2K (under Skype and Whatapp videocalls works great), it captures very well in HD for being so small, the FOV covers a lot of space as advertised and is good, the low-light compensation works smoothly and does not saturate the capture (the only camera I can compare it to is my old iSight from 2012 and the change was like night and day), the built-in privacy cover gives more security and even during a call you can stop capturing by simply closing the cover. For the price it does a lot and despite its very basic configuration in terms of features, it is an excellent product, recommended
Good construction and packing. Pictures with good quality compared my old webcam notebook. Like of Anker.
Quality as always on top of Anker! Video calls of excellent quality. Good image even in bad lighting! Different viewing angles. Included user manual and USB-A cable.
The camera is good. It's $35. On Win10, it has a function of receptions, Yaki can be mixed. The picture is normal. With the robot 3 Android console (ugoos X2Pro) in the duo спіoff-site said, the sound of the sound and the sound of the sound. Without dodatovyh program. Tactile Materiali Cameri yakisnya. Zbirannya's a flaw. Storka vimikae camera (hand-held). Having delivered the pochtalion (up) to the address. It is packed in a box of super, the night is not seen.
A good camera, many settings, the video is excellent, different viewing angles. With the downloaded application, you can adjust brightness, color, sharpness and other settings. All OK!
no bad
PT-BR: Webcam very good, but little grainy account with a picture. Good software. Worth it. Review on channel fonguitos. En: solid webcam, has the legit software. I recommend.